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Hotel Front Desk Agent/Guest Services Holiday Inn Express & Suites Dayton/South

I-675 - 3.3

Dayton, OH Job Details Part-time From $15 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Employee discount Opportunities for advancement Life insurance Qualifications Computer operation Customer communication Teamwork Interpersonal skills High school diploma or GED Attention to detail Computer skills

Full Job Description Job Title:

Guest Service Representative (Full Time)

Location:

Holiday Inn Express & Suites Dayton South Salary Range:

$15 per hour

Shift Hours:

7am-3pm and 3pm-11pm Weekend availability is required.

Overview:

As a Guest Service Representative at Holiday Inn Express & Suites, you will be the face of our establishment, ensuring exceptional guest experiences and providing outstanding customer service. You'll be responsible for creating a welcoming environment, addressing guest inquiries, managing reservations, and ensuring smooth operations at the front desk.

Key Responsibilities:

Guest Interaction:

Greet and assist guests with check-ins, check-outs, inquiries, and any special requests.

Reservation Management:

Handle reservations, cancellations, and modifications with accuracy and attention to detail.

Communication:

Effectively communicate with guests, team members, and other departments to ensure seamless guest experiences.

Problem Solving:

Address guest concerns and complaints promptly and professionally, seeking solutions to ensure guest satisfaction.

Cash Handling:

Manage cash transactions, handle payments, and maintain accurate records.

Operational Support:

Assist in maintaining the cleanliness and organization of the lobby and front desk area.

Requirements:

Customer Service Skills:

Strong interpersonal and communication skills to provide excellent customer service.

Adaptability:

Ability to work in a fast-paced environment and handle multiple tasks efficiently. Attention to

Detail:

Accuracy in handling reservations, payments, and guest information.

Computer Literacy:

Basic computer skills; experience with HotelKey PMS is preferred but not required.

Team Player:

Collaborative attitude and willingness to assist team members when needed.

Flexibility:

Availability to work evenings, weekends, and holidays as needed.

Preferred Qualifications:

Prior experience in a customer service or hospitality role. Familiarity with HotelKey PMS or similar hotel management software is a plus but not mandatory. High school diploma or equivalent.

Benefits:

Competitive hourly wage ($15 per hour). Opportunities for career growth and advancement within the company. Employee discounts on hotel stays and affiliated services. Training and development programs to enhance skills and knowledge in the hospitality industry.

Note:

The above job description is a general outline of the responsibilities and qualifications expected of a Guest Service Representative at Holiday Inn Express & Suites. Duties and requirements may vary based on location and specific hotel needs.

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Vision insurance

Work Location:

In person