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ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Answer and respond to guests' requests and individual needs promptly Resolve billing questions or concerns Check hotel availability & assist with making reservations Responsible for attending daily line-ups to confirm all guest information is accurate, which will ensure a smooth operation Responsible for checking guests in and out, including greeting, giving proper welcome packets, and room assignment All front desk duties, including answering phones and assisting guests with requests Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items such as batteries and personal hygiene items Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEO's, group rooms, group arrivals, and group key packets Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system Review each guest profile and reservation before arrival to ensure it is complete Ensure all guests are charged correctly for items purchased Understand the point of sale operations for the gift shop and incidental charges Must comply with all company policies and procedures. Must be able to work well with other Team Members, Managers, and interact with our guests. Regular and consistent attendance is required to perform the essential functions of this position. Must have the flexibility to work nights and weekends.

SUPERVISORY RESPONSIBILITIES

None EDUCATION and or

EXPERIENCE

High School diploma or equivalent 2-3 years of Hospitality or Customer Service experience

COMPUTER SKILLS

Basic understanding of MS Office Programs Experience with OPERA is preferred Must be capable of learning new computer software programs quickly

LANGUAGE SKILLS

Must have excellent written & verbal communication skills Must be able to interact and communicate effectively with guests, managers, and team members

MATHEMATICAL ABILITY

Basic knowledge and understanding of math and general accounting

REASONING ABILITY

Must be able to make decisions under pressure Must be able to manage diverse tasks simultaneously Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

Must be able to sit or stand for long periods Must be able to lift up to 40 lbs. Must be able to operate a company vehicle or golf cart safely

WORK ENVIRONMENT

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Find & Apply For Hotel Desk Clerk Jobs in Walland, Tennessee

Front Desk Agent - Blackberry Farm