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United States8 days ago Opening\n26\n0\n44\n0\nIndustry
Hotels & Resorts\nRole
Front Office Agent\nLevel
Staff Line level\nDepartment
Front of House\nFull Time\nPosted at: 12 Sep 2026\n

Last Date:

09 Oct 2026\nSalary Details\nCompetetive Salary Offered\nJob Description\nRole Purpose\nThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.\nKey Accountabilities\nBe the warm welcome that kicks off a memorable guest experience.\nAcknowledge IHG Rewards Club members and returning guests, in person or on the phone\nTake and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.\nHandle cash and credit transactions.\nStart every stay right by swiftly checking guests in and out

take IDs, hand out room keys, and control and release safety deposit boxes.\nStay one step ahead of guests' needs
record and act on their preferences, and handle their messages, requests, questions and concerns.

\nBe a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.\nStay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.\nTake pride in your appearance and place as a brand ambassador.\nAlways know what events and activities are on the day's schedule.\nJump into other ad-hoc duties when your colleagues need your help.\nKey Skills & Experiences\nCommunication skills

guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.\nYour problem-solving skills will turn issues into opportunities so every guest leaves with great memories.\nFluency in the local language
extra language skills would be great, but not essential.\nLiterate and tech-savvy
you'll need a good grasp of reading, writing, basic maths and computers\nFlexibility
night, weekend and holiday shifts are all part of the job.\nYou'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.\nExperience
ideally you'll have spent at least one year in a front desk or guest service position.\nStrength
sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.\nWhat We Need from You
\nIn the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.\nEven though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays.\nCommunication skills
guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.\nYour problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.\nFluency in the local language
extra language skills would be great, but not essential.\nLiterate and tech-savvy
you'll need a good grasp of reading, writing, basic math and computers\nFlexibility
night, weekend and holiday shifts are all part of the job.\nYou'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.\nExperience
ideally, you'll have spent at least one year in a front desk or guest service position.\nStrength
sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg).

This can involve bending and kneeling.\nThe hourly pay range for this role is $15.00 to $16.56. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.\nWho we are\nWe need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.\nDon't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.\nImportant information:\nThe salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.\nNo amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.\nEEO Is The Law

for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

\nIf you require reasonable accommodation during the application process, please .\nIHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please for our agency policy.\nIf you are a resident of or applying to a job opening in the State of Washington, please to read about applicable benefits.\n

Hiring Salary:

USD 15.00

56\nSearch Keywords\nCandidates may find this job using these search terms.\nAgent Front Desk Jobs\nAgent Front Desk Jobs in Fort Hood\nAgent Front Desk Vacancies in Fort Hood\nAgent Front Desk Careers in Fort Hood\nAgent Front Desk Jobs in United States\nFront Office Agent Jobs in Fort Hood\nHotels & Resorts Jobs in Fort Hood\nFront of House Jobs in Fort Hood\nStaff Line level Jobs in Fort Hood\nFort Hood Jobs","type","jobPosting","source","LC","accountId","1657710","organizationName","IHG Hotels & Resorts","applicationUrl","https://www.hozpitality.com/jobs/details/agent-front-desk-ihg-hotels-resorts-front-office-agent-united-states-fort-hood-jobId172754","Fort Hood, TX","isRemote","location",{"_209":210,"_211":212},"createdAt","2026-09-16T17:27:51.484037300Z","updatedAt","2026-09-21T13:35:36.944Z","publishedAt","2026-09-12T00:00:00Z","expiresAt","2026-10-22T00:00Z","status","active","isExpired","isDiscoverable",true,"isSearchable","isSpotlight","isDraft","careerSkills",[176,177,178,179,180,181,182,183,184,185],"requiredEducation","high_school","benefitCategories",[173,174,175],"amount",32822,"isEmailRequired","isPhoneRequired","formattedDescription","

Agent Front Desk

Full TimeFort Hood

United States8 days ago Opening
26
0
44
0
Industry
Hotels & Resorts
Role
Front Office Agent
Level
Staff Line level
Department
Front of House
Full Time
Posted at: 12 Sep 2026

Last Date:

09 Oct 2026

Salary Details

Competetive Salary Offered

Job Description

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

Handle cash and credit transactions.

Start every stay right by swiftly checking guests in and out

take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests' needs
record and act on their preferences, and handle their messages, requests, questions and concerns.

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.

Take pride in your appearance and place as a brand ambassador.

Always know what events and activities are on the day's schedule.

Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

Communication skills

guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language
extra language skills would be great, but not essential.
Literate and tech-savvy
you'll need a good grasp of reading, writing, basic maths and computers
Flexibility
night, weekend and holiday shifts are all part of the job.
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience
ideally you'll have spent at least one year in a front desk or guest service position.
Strength
sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
What We Need from You
In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.
Even though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays.
Communication skills
guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
Fluency in the local language
extra language skills would be great, but not essential.
Literate and tech-savvy
you'll need a good grasp of reading, writing, basic math and computers
Flexibility
night, weekend and holiday shifts are all part of the job.
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience
ideally, you'll have spent at least one year in a front desk or guest service position.
Strength
sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg).

This can involve bending and kneeling.

The hourly pay range for this role is $15.00 to $16.56. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.

Who we are

We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

EEO Is The Law

for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

If you require reasonable accommodation during the application process, please .

IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please for our agency policy.

If you are a resident of or applying to a job opening in the State of Washington, please to read about applicable benefits.

Hiring Salary:

USD 15.00

Search Keywords

Candidates may find this job using these search terms.

Agent Front Desk Jobs

Agent Front Desk Jobs in Fort Hood

Agent Front Desk Vacancies in Fort Hood

Agent Front Desk Careers in Fort Hood

Agent Front Desk Jobs in United States

Front Office Agent Jobs in Fort Hood

Hotels & Resorts Jobs in Fort Hood

Front of House Jobs in Fort Hood

Staff Line level Jobs in Fort Hood

Fort Hood Jobs

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Agent Front Desk