Find & Apply For Hotel Desk Clerk Jobs in Shelburne, Vermont

Job Summary Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. Your energetic and professional approach will ensure a seamless check-in and check-out experience, providing exceptional guest services that leave a lasting positive impression. You will handle reservations, manage guest inquiries, and coordinate with various hotel departments to deliver a memorable stay. This role offers an exciting opportunity to showcase your hospitality management skills, multilingual abilities, and problem-solving talents in a fast-paced environment committed to guest satisfaction. Sat 3pm-11pm Sun 3pm-11pm Duties Greet guests warmly upon arrival, ensuring a friendly and professional first impression. Manage hotel reservations using property management systems (PMS), including OPERA or similar platforms, to accurately record guest details and preferences. Handle multi-line phone systems with excellent phone etiquette, providing information about hotel services, local attractions, and answering guest inquiries promptly. Check guests in and out efficiently while verifying identification and payment details, ensuring compliance with hotel policies. Assist guests with special requests, including room changes, amenities, and concierge services to enhance their stay. Maintain up-to-date knowledge of hotel emergency procedures and safety protocols to respond swiftly in case of incidents or emergencies. Support night audit processes by reconciling daily transactions and preparing reports to ensure financial accuracy. Foster guest relations through attentive service, addressing concerns proactively and resolving customer service issues with confidence. Collaborate with housekeeping, maintenance, and management teams to coordinate guest needs and ensure smooth operations. Utilize multilingual skills to communicate effectively with diverse guests, enhancing overall guest experience. Experience Previous experience in hospitality management or front desk operations within a hotel environment is highly preferred. Familiarity with hotel management software such as OPERA or other property management systems (PMS). Strong customer service skills with the ability to problem-solve quickly and efficiently under pressure. Knowledge of hospitality reservation systems and night audit procedures is advantageous. Bilingual or multilingual abilities are a plus, enabling effective communication with international guests. Experience in handling guest relations, phone communication, and multi-line phone systems demonstrates excellent client communication skills. Understanding of hotel emergency procedures ensures preparedness for any situation requiring immediate action. Join us in creating memorable experiences for our guests through energetic service and dedicated hospitality!

Pay:

From $17.00 per hour

Benefits:

Employee discount

Work Location:

In person