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Front Desk Supervisor Homewood Suites by Hilton Cypress Cypress, CA Job Details Full-time $20 an hour 1 hour ago Benefits Profit sharing Health insurance Dental insurance 401(k) Vision insurance Employee discount Opportunities for advancement Flexible schedule Qualifications Staff performance monitoring Customer records maintenance Sales support Hotel and accommodations payment processing Confidential information handling Hotel policy compliance Team supervision Managing teams in a customer support role Staff scheduling Answering guest questions Team scheduling Mid-level Frontline customer support management Credit card payment processing Disciplinary action management Hiring Financial records management Financial record maintenance Employee relations management Daily transaction recording Employee grievances Recruiting Trade school Reservation systems Interviewing Hotel staff training Office management Hotel and accommodations guest complaints handling Task assignment Staffing management Full Job Description Front Desk Supervisor Homewood Suites by

Hilton Cypress Wage:

$20.00/hr Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Front Desk Supervisor!

What We Offer:

Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)

• based on employment status Paid vacation SUMMARY Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

Directly supervises or assists in the supervisory function of front desk staff consisting of 1-5 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

ESSENTIAL JOB FUNCTIONS

Performs functions of Guest Service Agent as scheduled by Management Provides training, including safety training, to front office staff as directed by Management Assists in the selection of Guest Service Agents Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards Corresponds with group and travel agents to answer special requests for rooms and rates Assists with sales and marketing efforts as directed Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures Answers inquiries pertaining to hotel policies and services Performs functions of the General Manager in their absence Assists General Manager in conducting staff meetings All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination or education and experience Open Availability