Find & Apply For Hotel Manager Jobs in Santa Barbara, California

The newly rebranded FOUND Hotels, Santa Barbara, Series by Marriott is looking for our next Lead Guide! The Lead Guide (Front Desk Supervisor) plays a vital role in supporting the Assistant General Manager in overseeing the daily operations of the hotel, ensuring optimal performance, and driving continuous improvement in both guest and associate satisfaction. Operating hands-on, the Guest Services Supervisor is involved in managing hourly staff, including scheduling, directing, overseeing daily activities, and providing training.

Key Responsibilities:

Commitment to

Guest Experience:

Demonstrates and fosters a 100% commitment to delivering the best possible experience for guests.

Managerial Functions:

Gains proficiency in all managerial functions and operations at the hotel level, collaborating closely with other managers.

Training and Compliance:

Ensures timely training of all associates, promoting adherence to company policies, and reporting safety and security issues promptly.

Operational Excellence:

Upholds and enforces compliance with policies, rules, and standards at the property level, driving company initiatives to enhance revenue, reduce costs, and improve satisfaction.

Guest Service Resolution:

Serves as the first level of management contact for guest service issues, resolving them promptly or escalating to the Operations Manager when necessary.

Leadership and Professionalism:

Demonstrates professionalism, embraces a service-oriented culture, and treats guests and associates with respect and kindness.

Teamwork and Training:

Assists in interviewing, onboarding, and training new associates, fostering a positive work environment through teamwork, energy, enthusiasm, and recognition.

Multi-Tasking and Relief Duties:

Actively participates in daily team meetings, provides guidance, encouragement, and corrective action when necessary. Performs other relief or back-up duties as needed, including front desk coverage and housekeeping. Qualifications

• Minimum of 1 years of experience in hotel operations management
• Strong supervisory skills with experience in leading and developing a team
• Exceptional customer service skills with a focus on guest satisfaction
• Proficiency in multi-line phone systems and front desk operations
• Bilingual or multilingual proficiency is a plus
• Knowledge of human resources practices in a hotel setting
• Familiarity with night audit procedures

Job Type:

Full-time Pay:

$23.00

• $25.

00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person