Find & Apply For Hotel Manager Jobs in Melbourne, Florida

FT Hotel Guest Services Supervisor Hilton Melbourne Melbourne, FL Job Details Full-time 6 hours ago Benefits Free parking Paid jury duty Health savings account Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Employee discount Life insurance Referral program Qualifications Bilingual Hotel policy compliance Resort experience Multitasking Team supervision Multilingual Managing teams in a customer support role Phone communication English Managing hospitality teams Supervising experience Hotel emergency procedures Property management systems (PMS) Motel experience Hotel safety procedures Client interaction via phone calls Full Job Description Job Overview We are seeking a dynamic and energetic Full-Time Hotel Guest Services Supervisor to lead our front desk team and elevate the guest experience. In this pivotal role, you will oversee daily operations at the front desk, ensure exceptional customer service, and coordinate guest relations with enthusiasm and professionalism. Your leadership will help create a welcoming environment that reflects our commitment to hospitality excellence. If you thrive in fast-paced settings, possess strong communication skills, and have a passion for guest satisfaction, this is the perfect opportunity to showcase your hotel management expertise. Duties Supervise front desk operations, including check-in/check-out procedures and guest inquiries Lead and motivate the guest services team to deliver outstanding customer service at all times Handle guest complaints and resolve issues promptly with a positive attitude Coordinate with housekeeping, maintenance, and other departments to ensure smooth daily operations Manage reservations using hospitality reservation systems such as PEP Conduct night audits and oversee late-night guest services activities Ensure compliance with hotel emergency procedures and safety protocols Maintain accurate records of guest interactions, incident reports, and shift logs Communicate effectively via phone, email, and in person to assist guests and internal teams Support guest relations initiatives to enhance overall satisfaction and loyalty Requirements Proven experience in hospitality management or front desk supervision within a hotel or resort environment Strong knowledge of hotel management systems such as PEP platforms Excellent customer service skills with a problem-solving mindset Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively Familiarity with hotel emergency procedures and safety standards Exceptional phone etiquette and communication skills for client interaction Ability to manage multiple tasks efficiently in a fast-paced setting Previous experience with night audit processes is preferred Hospitality certification or relevant training is a plus but not mandatory Join us in creating memorable experiences for our guests by leading with energy, professionalism, and a genuine passion for hospitality. We value your dedication to delivering top-tier service while fostering a positive team environment. This full-time position offers opportunities for growth within our vibrant hospitality community.

Expected hours:

35.0 - 40.0 per week

Benefits:

Dental insurance Employee assistance program Employee discount Flexible spending account Free parking Health insurance Health savings account Life insurance Paid jury duty Paid time off Referral program Vision insurance Application Question(s): Are you 18+ years of age? Are you able to pass a background screening?

Experience:

Supervisor:

2 years (Required)

Language:

English (Required) Ability to

Commute:

Melbourne, FL 32901 (Required)

Work Location:

In person