Find & Apply For Hotel Manager Jobs in Wilton Manors, Florida

Employment:

Full-time About the Property Wilton River Suites is a distinctive 15-unit boutique aparthotel in Wilton Manors, Florida, offering upscale one- and two-bedroom furnished suites in a waterfront setting catering to a predominately LGBTQ + clientele. The property combines the service expectations of a boutique hotel with the space, amenities and independence of a luxury apartment. Amenities include a heated pool and hot tub, fitness center, waterfront dock, complimentary bikes and kayaks, EV charging, parking, and fully equipped suites. We are seeking an experienced, hands-on hospitality professional to take responsibility for the day-to-day operation of the property and serve as the owner's primary operational partner. This is an opportunity for an experienced hotel professional who enjoys a smaller, high-quality property where their decisions have a visible impact on the guest experience and financial performance. Position Summary The Manager will oversee the daily operation of the 15-suite property, ensuring that guests receive an exceptional experience while the property is maintained to high standards and operates efficiently. The successful candidate will be highly organized, responsive, professional and comfortable working independently while maintaining a flexible schedule that meets the needs of the business. This is a hands-on management position . The manager is expected to know what is happening throughout the property, identify problems before they become guest complaints and personally step in when necessary. The owner will remain involved in ownership-level decisions, capital expenditures and overall strategy. This position will have primary responsibility for executing the property's day-to-day operations. Key Responsibilities Guest Experience Oversee the complete guest experience from reservation through departure. Monitor guest communications and ensure timely responses. Handle guest concerns, complaints and special requests professionally. Resolve operational problems quickly and appropriately. Maintain a high level of hospitality appropriate for an upscale boutique property. Develop relationships with repeat and VIP guests. Ensure suites are consistently guest-ready. Housekeeping & Property Standards Manage and coordinate housekeeping operations. Establish and maintain detailed cleaning and inspection standards. Personally inspect suites and common areas and keep clean as needed. Monitor linen, towels, amenities and housekeeping supplies. Wash and Dry room towels after check out and pool towels Coordinate deep-cleaning and preventive-maintenance schedules. Ensure pool, hot tub, gym, dock, landscaping and other common areas remain clean, safe and attractive. Identify maintenance issues before they affect guests. Coordinate repairs with vendors and contractors. Reservations & Technology Oversee daily activity across Airbnb, VRBO, Expedia and other applicable booking channels. Monitor reservations, cancellations, guest communications and special requests. Maintain accurate information in the property's PMS and other operating systems. Operational Management Approve routine purchases within established limits. Maintain appropriate inventory levels. Reduce unnecessary operating expenses without compromising guest experience. Identify opportunities to improve profitability. Hands on ability to address minor immediate in room repairs Owner Communication This Senior Position will provide the owner with regular operational updates, including: Occupancy and revenue trends Guest feedback and reviews Maintenance issues Staffing issues Upcoming projects Significant expenses Supply/inventory concerns Any issue that could materially affect guests, revenue or the property The manager should be comfortable communicating problems before they become emergencies. Ideal Candidate The ideal candidate will have: 3+ years of hotel, boutique hotel, vacation-rental or upscale hospitality management experience. Demonstrated experience managing people and vendors. Strong guest-service skills. Excellent written and verbal communication. Strong organizational skills and attention to detail. Comfort using property-management and booking systems. Basic understanding of hotel revenue metrics. Ability to work independently without constant supervision. Strong problem-solving skills. A professional appearance and demeanor. A genuine hospitality mindset. Experience with boutique hotels, luxury vacation rentals, aparthotels or independent hotels is particularly valuable. Experience with Airbnb, Booking.com, Expedia, Guesty, PriceLabs or similar hospitality technology is a plus. What We Are Looking For We are looking for someone who will treat the property as if it were their own. The right person will notice a dripping faucet, a burned-out light, a housekeeping issue or an unhappy guest before the owner has to point it out . This position requires someone who is comfortable both managing the operation and getting their hands dirty when necessary. You should enjoy creating an exceptional guest experience, solving problems and continuously improving the property.

Pay:

$57,500.00 - $70,000.00 per year

Benefits:

Paid time off

Work Location:

In person