Find & Apply For Hotel Manager Jobs in Duluth, Georgia

Overview Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf is seeking an energetic, hands-on, and service-driven Front Office Manager to lead and elevate our Front Desk team. This is an exciting opportunity for a hospitality professional who is passionate about developing people, improving guest satisfaction, and creating a culture of accountability and excellence. The Front Office Manager is responsible for the daily operation of the Front Office, ensuring every guest receives exceptional service from arrival through departure. This leader will coach, mentor, and inspire the Front Desk team while driving Hilton brand standards, Hilton Honors enrollments, guest satisfaction scores, and departmental performance. We are looking for someone who enjoys being present in the operation; not managing from the office. The ideal candidate is energetic, approachable, solution-oriented, and committed to creating an environment where both guests and team members thrive. Responsibilities Leadership & Team Development Lead, coach, and develop the Front Desk team through daily engagement, training, and performance feedback. Foster a positive, energetic, and accountable work environment. Conduct new hire onboarding and ongoing training on Hilton brand standards and hotel policies. Complete performance evaluations and participate in coaching, disciplinary actions, and recognition initiatives. Ensure proper staffing levels and create weekly schedules based on business demands. Hold team members accountable for attendance, professionalism, and service standards. Lead by example by working alongside the team during busy periods. Guest Experience Deliver exceptional guest service while ensuring every interaction reflects Hilton's hospitality standards. Resolve guest concerns quickly and professionally while empowering team members to recover service opportunities. Monitor guest satisfaction scores, online reviews, and guest feedback to identify improvement opportunities. Ensure guests are recognized appropriately through Hilton Honors benefits and personalized service. Promote Hilton Honors enrollments and educate guests on program benefits. Front Office Operations Oversee all daily Front Desk operations using Hilton's Property Engagement Platform (PEP) Property Management System. Ensure accurate guest check-in and check-out procedures. Monitor room inventory, room assignments, early arrivals, late departures, upgrades, and walk situations. Ensure proper authorization and payment procedures are followed. Review shift reports, cash handling, and cashier balancing. Perform Night Audit duties when necessary. Ensure compliance with Hilton brand standards and company policies. Maintain accurate guest records while protecting confidential information. Operational Excellence Partner closely with Housekeeping, Maintenance, Food & Beverage, and Sales to ensure seamless hotel operations. Conduct daily lobby and Front Office inspections to maintain a clean, organized, and welcoming environment. Review daily arrivals, departures, VIP guests, group arrivals, and occupancy forecasts. Identify opportunities to improve operational efficiency and guest satisfaction. Assist the Operations Manager with departmental projects, reporting, and hotel initiatives. Qualifications Minimum 3 years of Front Office experience in a hotel environment. Minimum 1-2 years of hotel supervisory or management experience required. Previous Hilton brand experience strongly preferred. Experience using Hilton PEP Property Management System (PMS) preferred. Strong understanding of Hilton brand standards and guest service expectations. High School Diploma or GED required. Skills & Competencies Exceptional leadership and coaching abilities Strong customer service and guest recovery skills Excellent communication and interpersonal skills Ability to motivate and inspire a diverse team Conflict resolution and problem-solving Strong organizational and time management skills Cash handling and financial accountability Attention to detail Ability to multitask in a fast-paced environment Professional appearance and demeanor Proficiency with Microsoft Office Experience with Hilton PEP PMS Knowledge of Hilton Honors program Scheduling and labor management Performance management and employee development Schedule Requirements This leadership position requires flexibility and availability to support hotel operations. Day Shift Evening Shift Weekends Holidays Ability to work occasional overnight shifts when business demands require Must be available to respond to operational needs outside of scheduled hours when necessary Benefits Paid Time Off (PTO) Hilton Team Member Travel Program Employee Discounts Leadership Development Opportunities Career Advancement within

Hilton and Legacy Hotels Ongoing Training and Professional Development Pay:

From $19.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person