Find & Apply For Hotel Manager Jobs in Evanston, Illinois

Overview The Assistant Guest Experience Manager supports the Guest Experience Director in leading the day-to-day guest experience operation. This position helps ensure a welcoming, safe, and efficient experience for all guests while providing leadership to guest-facing staff and supporting event-day operations. This role pays an annual salary of $55,000 - $65,000. Benefits for

Full-Time Roles:

Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 31, 2026. Responsibilities Assist with the overall management of the Guest Experience operations before, during, and after events. Assist with managing and providing guidance to Guest Services staff, ushers, guest experience representatives, and other assigned personnel. Assist with staff scheduling, assignments, training, onboarding, and performance feedback. Serve as a visible leadership presence throughout the venue during events. Monitor guest flow, entrances, concourses, seating areas, and other public spaces to ensure a positive guest experience. Address guest questions, concerns, and escalated issues professionally and promptly. Support implementation of venue guest service standards, policies, and procedures. Coordinate with Event Management, Security, Ticket Operations, Facilities, Housekeeping, and other departments to resolve operational and guest-related issues. Assist with event briefings, staff meetings, and post-event reviews. Monitor staffing levels and assist with reallocating personnel based on event needs. Support accessibility initiatives and ensure appropriate accommodations are provided to guests. Assist with incident reporting and follow established emergency and safety procedures. Track guest feedback and identify opportunities to improve the overall guest experience. Assist with training staff on customer service, venue policies, emergency procedures, and event-specific requirements. Perform other duties as assigned. Qualifications High school diploma or equivalent is required; a college degree is preferred. 2-4 years of experience in guest services, hospitality, events, sports, entertainment, or a related field. Previous supervisory or leadership experience is preferred. Experience working in a high-volume venue or event environment is preferred. Strong customer service and conflict-resolution skills. Ability to work evenings, weekends, holidays, and event-based schedules. Knowledge, Skills & Abilities Excellent communication, interpersonal, and organizational skills. Strong leadership and problem-solving abilities. Ability to remain calm and professional in high-pressure situations. Strong understanding of guest service principles and hospitality standards. Ability to effectively manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office and standard business systems. Physical Requirements Ability to stand and walk for extended periods during events. Ability to move throughout the venue, including stairs and varying floor surfaces. Ability to lift and carry heavy supplies or equipment.