Find & Apply For Hotel Manager Jobs in Lawrence, Kansas

Job Title:

Front Desk Manager Department:

Front Desk Reports To:

General Manager FLSA Status:

Exempt / Non-Exempt Position Summary Oversees front desk operations to ensure exceptional guest service, accurate reservations, proper cash handling, and effective coordination with housekeeping, sales, and management. Ensures compliance with hotel policies, staff training, and front office efficiency. Benefits include health, vision, dental, life insurance, and a Simple IRA plan. Essential Duties & Responsibilities Other duties may be assigned. Front Desk & Guest Services Register guests, assign rooms, issue key cards, and accommodate special requests Handle guest inquiries, complaints, and service needs professionally Maintain front desk cleanliness, organization, and security Perform guest services duties as needed Follow all safety, emergency, and accident prevention procedures Staff Training & Supervision Train front desk staff on guest service, reservations, check-in/out, and phone etiquette Assign daily tasks, monitor performance, schedule staff, and confirm payroll Resolve staff conflicts and provide leadership Attend department meetings and communicate operational updates Interdepartmental & Administrative Duties Coordinate room status with housekeeping Communicate with Sales on occupancy, rates, group bookings, and key accounts Supervise group reservations with Sales and the General Manager Handle guest correspondence, confirmations, logs, reports, phone systems, wake-up calls, and messages Core Competencies Customer Service

• Conflict Resolution
• Accuracy
• Teamwork
• Professionalism
• Dependability
• Initiative
• Safety & Security Qualifications Education & Experience Associate's degree or equivalent experience 2+ years of hotel front desk experience; management preferred Skills Strong verbal and written communication Basic math for cash handling and billing Proficiency with hotel PMS and office software (Opera/Opera Cloud preferred) Physical Requirements Stand for extended periods Frequent hand and arm use Occasional walking, bending, kneeling, or reaching Ability to lift up to 50 pounds