Find & Apply For Hotel Manager Jobs in Edgewood, Maryland

Overview The Sunset Hotel Group is seeking experienced General Managers in the Maryland, Pennsylvania, Delaware and Virginia regions. We are growing and looking for individuals to join our dynamic hospitality team as a General Manager, where your leadership will drive excellence in guest experiences and operational success. In this pivotal role, you will oversee all facets of hotel management, ensuring seamless daily operations, exceptional customer service, and financial performance. Your multilingual and bilingual skills will enhance guest relations across diverse markets, while your extensive hospitality management background will empower you to lead a talented team toward shared goals. This is an exciting opportunity to shape the future of a vibrant property and elevate its reputation in the hospitality industry. We have multiple franchise brands in several mid-atlantic states and continue to grow and seek great General Managers. Responsibilities Oversee the entire hotel operation, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure high standards of quality and efficiency. Supervise and manage hospitality teams, fostering a positive work environment that promotes teamwork, accountability, and professional growth. Implement and uphold hotel management standards, including guest service protocols, property management systems (PMS), and hospitality reservation systems to optimize guest satisfaction. Manage hospitality operations budgets, including revenue management and financial planning, to maximize profitability while maintaining exceptional service standards. Lead revenue management initiatives by analyzing market trends, setting competitive pricing strategies, and driving occupancy rates. Ensure compliance with hotel guest service standards, human resources policies, health and safety regulations, and legal requirements across all departments. Handle guest relations with professionalism and enthusiasm; resolve issues promptly to ensure memorable stays that encourage repeat business. Oversee night audit procedures and multi-line phone systems with excellent phone etiquette to maintain smooth communication channels. Collaborate with property management teams to oversee maintenance schedules, safety protocols, and facility upgrades that enhance guest experience. Drive continuous improvement initiatives by analyzing operational data and implementing best practices in hospitality management. Experience Proven managerial experience overseeing daily hotel operations within a fast-paced environment; resort experience is highly desirable. Demonstrated supervisory experience leading diverse teams in hospitality or related industries. Strong background in hospitality management with expertise in revenue management, budgeting, financial operations, and human resources. Proficiency with property management systems (PMS), hospitality reservation systems, and other property technology platforms. Excellent communication skills in multiple languages; bilingual abilities are a significant advantage for engaging international guests. Extensive knowledge of hotel guest service standards, customer service excellence, and guest relations strategies. Experience managing hospitality operations budgets with a focus on financial performance metrics such as revenue growth and cost control. Familiarity with night audit procedures and front desk operations including multi-line phone systems and phone etiquette. Join us to lead an energetic team committed to delivering outstanding hospitality experiences! We value passionate leaders who thrive on creating memorable stays for guests from around the world while managing operations with transparency and precision. Your leadership will inspire excellence at every level of our hotel's operation!

Pay:

$58,000.00 - $99,000.00 per year

Benefits:

Employee discount Health insurance Paid time off Paid training Parental leave Professional development assistance Tuition reimbursement

Work Location:

In person