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Hospitality
Hotel Manager
Houston, TX
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Guest Services Manager - Houston Glomo Houston, TX Job Details 11 hours ago Qualifications Vendor relationship building
Full Job Description Guest Services & Service Delivery Manager Industry:
Corporate Housing & Furnished Accommodations Reports To:
Director of Operations Team Size:
12 Direct Reports (Guest Services and Service Delivery) Job Overview The Guest Services & Service Delivery Manager leads our overall service delivery by combining empathetic people leadership with rigorous operational oversight. You will directly manage a team of 12 employees while facilitating our network of third-party vendors (housekeeping, maintenance, furniture rental, concierge services, properties) to ensure clients receive timely and exceptional corporate housing experiences. Serve as a client-facing resource representing our client's overall experience for personalized, on-demand service and support.
Key Responsibilities Team Leadership & People Management Supervise and Mentor:
Direct, coach, and evaluate a team of 12 overseas service delivery and guest services coordinators and managers to ensure performance aligns with company and client KPIs and scheduling expectations.
Staff Scheduling:
Manage team shifts, task assignments, and weekend schedules to provide continuous operational coverage.
Training & Development:
Design and execute training programs focused on high-touch hospitality, process management, conflict resolution, and corporate housing software systems (Oscar/Orion). Evenings & Weekends (Afterhours)
Emergency Support:
Be available as a backup contact for afterhours emergency client or guest contact. Report and coordinate potential emergency issues and work orders between properties and clients.
Operations & Unit Readiness Full Booking & Unit Lifecycle Oversight:
Oversee all unit booking setups through the entire process of leasing, furniture delivery, inspection, arrival communication, in-stay work orders, and departure breakdown.
Quality Assurance:
Oversee the move-in/move-out inspection process, ensuring the team conducts comprehensive setup completion and pre-arrival inspections so units meet our client's brand standards .
Supply Chain & Vendor Escalation Management:
Facilitate service delivery escalations, scheduling conflicts, and service shortfalls for the entire unit delivery lifecycle process.
Service Recovery:
Serve as the senior escalation point for complex vendor, client, and guest issues, orchestrating rapid responses to maintenance emergencies or logistics failures while maintaining company fiscal responsibility.
Vendor & Partner Management Vendor Oversight:
Vet and hold accountable third-party vendors, including concierge providers (inspections), property managers, housekeeping services, and furniture contractors.
Performance Metrics:
Conduct quarterly vendor reviews to monitor service-level agreements (SLAs) and quality control.
Property Relations:
Maintain positive operational ties with multi-family leasing offices and property managers where our corporate units are located.
Qualifications and Skills Experience:
3 to 5 years of management experience in corporate housing, hospitality, or residential property management.
Proven Leadership:
Demonstrated success directly managing a team of 5+ employees in a fast-paced environment.
Operations Savvy:
Strong background in vendor relations, pricing oversight, and logistics coordination.
Tech Literacy:
Proficiency with Property Management Systems (PMS) Oscar/Orion, Google Sheets, Excel, and Microsoft 365 Suite alongside standard optimization tools. st
Services & Service Delivery Manager Industry:
Corporate Housing & Furnished Accommodations Reports To:
Guest Services & Service Delivery Manager Industry:
Corporate Housing & Furnished Accommodations Reports To:
Director of Operations Team Size:
12 Direct Reports (Guest Services and Service Delivery) Job Overview The Guest Services & Service Delivery Manager leads our overall service delivery by combining empathetic people leadership with rigorous operational oversight. You will directly manage a team of 12 employees while facilitating our network of third-party vendors (housekeeping, maintenance, furniture rental, concierge services, properties) to ensure clients receive timely and exceptional corporate housing experiences. Serve as a client-facing resource representing our client's overall experience for personalized on-demand service and support.
Key Responsibilities Team Leadership & People Management Supervise and Mentor:
Direct, coach, and evaluate a team of 12 overseas service delivery, guest services coordinators and managers to ensure performance aligns with company and client KPIs and scheduling expectations.
Staff Scheduling:
Manage team shifts, task assignments, and weekend schedules to provide continuous operational coverage.
Training & Development:
Design and execute training programs focused on high-touch hospitality, process management, conflict resolution, and corporate housing software systems (Oscar/Orion). Evenings & Weekends (Afterhours)
Emergency Support:
Be available as a backup contact for afterhours emergency client or guest contact. Report and coordinate potential emergency issues and work orders between properties and clients.
Operations & Unit Readiness Full Booking & Unit Lifecycle Oversight:
Oversee all unit booking setups through the entire process of leasing, furniture delivery, inspection, arrival communication, in-stay work orders, and departure breakdown.
Quality Assurance:
Oversee the move-in/move-out inspection process, ensuring the team conducts comprehensive setup completion and pre-arrival inspections, so units meet our client's brand standards.
Supply Chain & Vendor Escalation Management:
Facilitate the service delivery escalations, scheduling conflicts, and service shortfalls for the entire unit delivery lifecycle process.
Service Recovery:
Serve as the senior escalation point for complex vendor, client, and guest issues, orchestrating rapid responses to maintenance emergencies or logistics failures while maintaining company fiscal responsibility.
Vendor & Partner Management Vendor Oversight:
Vet and hold accountable third-party vendors, including concierge providers (inspections), property managers, housekeeping services, and furniture contractors.
Performance Metrics:
Conduct quarterly vendor reviews to monitor service-level agreements (SLAs) and quality control.
Property Relations:
Maintain positive operational ties with multi-family leasing offices and property managers where our corporate units are located.
Qualifications and Skills Experience:
3 to 5 years of management experience in corporate housing, hospitality, or residential property management.
Proven Leadership:
Demonstrated success directly managing a team of 5+ employees in a fast-paced environment.
Operations Savvy:
Strong background in vendor relations, pricing oversight, and logistics coordination.
Tech Literacy:
Proficiency with Property Management Systems (PMS)
Oscar/Orion, Google Sheets, Excel, and Director of Operations Team Size:
12 Direct Reports (Guest Services and Service Delivery) Job Overview The Guest Services & Service Delivery Manager leads our overall service delivery by combining empathetic people leadership with rigorous operational oversight. You will directly manage a team of 12 employees while facilitating our network of third-party vendors (housekeeping, maintenance, furniture rental, concierge services, properties) to ensure clients receive timely and exceptional corporate housing experiences. Serve as a client-facing resource representing our client's overall experience for personalized on-demand service and support.
Key Responsibilities Team Leadership & People Management Supervise and Mentor:
Direct, coach, and evaluate a team of 12 overseas service delivery, guest services coordinators and managers to ensure performance aligns with company and client KPIs and scheduling expectations.
Staff Scheduling:
Manage team shifts, task assignments, and weekend schedules to provide continuous operational coverage.
Training & Development:
Design and execute training programs focused on high-touch hospitality, process management, conflict resolution, and corporate housing software systems (Oscar/Orion). Evenings & Weekends (Afterhours)
Emergency Support:
Be available as a backup contact for afterhours emergency client or guest contact. Report and coordinate potential emergency issues and work orders between properties and clients.
Operations & Unit Readiness Full Booking & Unit Lifecycle Oversight:
Oversee all unit booking setups through the entire process of leasing, furniture delivery, inspection, arrival communication, in-stay work orders, and departure breakdown.
Quality Assurance:
Oversee the move-in/move-out inspection process, ensuring the team conducts comprehensive setup completion and pre-arrival inspections, so units meet our client's brand standards.
Supply Chain & Vendor Escalation Management:
Facilitate the service delivery escalations, scheduling conflicts, and service shortfalls for the entire unit delivery lifecycle process.
Service Recovery:
Serve as the senior escalation point for complex vendor, client, and guest issues, orchestrating rapid responses to maintenance emergencies or logistics failures while maintaining company fiscal responsibility.
Vendor & Partner Management Vendor Oversight:
Vet and hold accountable third-party vendors, including concierge providers (inspections), property managers, housekeeping services, and furniture contractors.
Performance Metrics:
Conduct quarterly vendor reviews to monitor service-level agreements (SLAs) and quality control.
Property Relations:
Maintain positive operational ties with multi-family leasing offices and property managers where our corporate units are located.
Qualifications and Skills Experience:
3 to 5 years of management experience in corporate housing, hospitality, or residential property management.
Proven Leadership:
Demonstrated success directly managing a team of 5+ employees in a fast-paced environment.
Operations Savvy:
Strong background in vendor relations, pricing oversight, and logistics coordination.
Tech Literacy:
Proficiency with Property Management Systems (PMS) Oscar/Orion, Google Sheets, Excel, and
