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Hospitality
Hotel Manager
Satin, TX
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Moon River Ranch is a 550-acre luxury ranch and event destination set on a horseshoe bend of the Brazos River near Waco, Texas, with more than six miles of protected river frontage, including a rare three-mile stretch of white-sand beach. The property pairs rustic charm with refined hospitality: a 20-bedroom Main Lodge that alone accommodates up to 50 guests, plus more than a dozen additional cabins, cottages, and riverfront wagons, bringing total overnight capacity to roughly 150 guests. An on-site restaurant and general store serve guests throughout their stay, and the Event Center hosts up to 284 guests (210 seated) for weddings, corporate retreats, seminars, and family reunions — including numerous celebrity weddings. Beyond lodging and events, the ranch is home to a wildlife conservation safari of more than 500 animals, including free-roaming zebras, wildebeests, and oryx, alongside guest activities such as ATV and bike trails, horseback riding, fishing, skeet shooting, archery, and pool and hot tub amenities. Moon River Ranch is seeking an experienced, hands-on Hotel Manager to lead the day-to-day running of the property's lodgings, staff, and guest experience. Reporting to the General Manager, the Hotel Manager is the on-site operational leader for the Main Lodge, cabins, cottages, and riverfront wagons — present in the day-to-day of guest arrivals, staff scheduling, and service delivery to ensure every guest enjoys the exceptional, rustic-luxury experience Moon River Ranch is known for. Key Responsibilities Serve as the on-site operational leader for lodging, overseeing the daily rhythm of guest arrivals, departures, and stays across the Main Lodge, cabins, cottages, and riverfront wagons Conduct daily walkthroughs of guest rooms, common areas, and grounds to confirm everything is clean, well-maintained, and guest-ready ahead of arrivals and events Directly supervise and schedule front-of-house, housekeeping, and guest services staff day to day, stepping in hands-on wherever needed to keep operations running smoothly Respond to and resolve guest concerns and service issues in real time, ensuring a consistently exceptional guest experience across every stay Recruit, hire, and train lodging and guest services staff, and run daily briefings to keep the team aligned on arrivals, departures, and events Oversee daily front desk and reservations operations, including check-in/check-out procedures, and coordinate day to day with the restaurant and general store Coordinate day-to-day logistics with the events team so guest rooms and shared spaces are properly prepared and turned over around weddings, retreats, and group events Manage day-to-day vendor and contractor visits supporting housekeeping, maintenance, and guest amenities, and safeguard the property's buildings and equipment Support safe guest participation in on-site activities day to day — including safari tours, ATV and bike trails, horseback riding, skeet shooting, archery, and water areas — coordinating with activity staff as needed Monitor daily occupancy and service standards, and keep the General Manager informed on staffing, budget, and property needs Ensure compliance with applicable health, safety, and hospitality licensing requirements across day-to-day lodging and dining operations Qualifications Bachelor's degree is a plus but not required; a combination of education and equivalent experience will be considered 5+ years of property management experience in a hotel, resort, retreat, or lodging setting required Strong operational leadership skills with a thorough understanding of hotel/lodge management, including staffing, budgeting, and guest services At least one year of dedicated customer service experience, with a demonstrated commitment to exceptional guest service Proficient in Microsoft Office and standard web-based hospitality and reservations applications Experience in sales, marketing, or hotel/lodge reservations and booking systems preferred Strong written and verbal communication skills, with the ability to lead staff and represent the property to guests, vendors, and partners Flexibility to work evenings, weekends, and holidays consistent with a hospitality and events environment
Pay:
$75,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Do you have at least 3 years of property management experience in a hotel, resort, retreat, or lodging setting? Are you able and willing to work a flexible schedule that includes evenings, weekends, and holidays? How many years of experience do you have directly supervising and scheduling hotel, resort, or hospitality staff (e.g., front desk, housekeeping, guest services)? Do you have experience working at a ranch resort, guest ranch, or similar rural hospitality property that combines lodging/events with outdoor activities (e.g., wildlife tours, horseback riding, ATV trails)? Ability to