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Hospitality
Hotel Manager
Fairfax, VA

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Holiday Inn Express Fairfax

Operations Manager Hotel

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Job Description

Overview We are seeking an energetic and highly organized Operations Manager for a dynamic hotel environment. In this pivotal role, you will oversee the daily operations of the hotel Guest services and Housekeeping operations, ensuring exceptional guest experiences while maintaining operational efficiency. Your leadership will drive team performance, uphold hospitality standards, and optimize financial results. This position offers an exciting opportunity to lead a diverse hospitality team in a fast-paced setting, fostering a welcoming atmosphere for guests and staff alike. IHG Opera PMS system experience preferred. Responsibilities Oversee all aspects of daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments Supervise and manage hospitality teams to ensure high standards of guest service and operational excellence Implement and maintain hotel management systems such as Property Management Systems (PMS) and hospitality reservation platforms Manage hospitality operations budgets, including revenue management, cost control, and financial reporting Lead human resources functions such as staffing, training, performance evaluations, and employee engagement initiatives Ensure compliance with hotel guest service standards, safety protocols, and local regulations Foster strong guest relations by addressing concerns promptly and ensuring memorable experiences for all visitors Skills Multilingual or bilingual abilities to communicate effectively with diverse guests and staff Proven experience overseeing daily hotel operations with a focus on hospitality management and customer service excellence Supervisory experience managing hospitality teams in a resort or hotel setting Strong background in revenue management, budgeting, and financial operations within the hospitality industry Proficiency with property management systems (PMS), hospitality reservation systems, and multi-line phone systems Excellent managerial communication skills to motivate teams and coordinate across departments Knowledge of hotel guest service standards, guest relations strategies, and front desk operations including phone etiquette and night audit procedures Experience managing human resources functions such as staffing, training, and performance management in a hospitality context Ability to handle complex operational challenges efficiently while maintaining a positive team environment Join us as an Operations Manager Hotel to lead our dedicated team in delivering outstanding guest experiences while driving operational success. Your leadership will shape the future of our hospitality services by fostering an energetic work environment rooted in excellence and innovation.
Benefits:
Dental insurance Employee discount Health insurance Vision insurance
Work Location:
In person

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounts/Reimbursements