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POSITION SUMMARY

Room Attendant/ Housekeeper is responsible for ensuring that each guest room is cleaned and spotless for each guest checking in or staying over in accordance to policies and procedures set forth by the housekeeping department and The Swiftwater as a whole. Also, responsible for excellent customer service exceeding guest expectations with each interaction by delivering Swiftwater's Signature Service.

DUTIES AND RESPONSIBILITIES

Clean and service assigned rooms according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
Stock, restock and store housekeeping carts
Handle and store chemicals in line with hotel regulations and any local legislative requirements
Sign appropriate keys in and out at the beginning and end of each shift
Greet and acknowledge guests demonstrating Swiftwater's Signature Service
Notify supervisor when service is complete so rooms may inspected and readied for occupancy. Report any rooms unable to be serviced to supervisor according to established procedures
Report to supervisor any needed repairs or unsafe conditions
Follow established safety procedures at all times. Immediately report any health and safety incidents, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
Respond to guest complaints, special requests and take action to ensure guest satisfaction by going above and beyond expectations.
Monitor and control supplies and amenities and minimize waste within all areas of housekeeping
Report, turn in and/or log all lost and found items according to established procedures
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Have a flexible work schedule including but not limited to nights, weekends and holidays as business demands dictate.
May regularly assist with deep cleaning projects
May assist with other duties as assigned

PREREQUISITES

Accuracy and speed for executing assigned tasks and job responsibilities

Communication skills are used frequently when interacting with other staff and guests
Reading and writing abilities are used to document or record all tasks completed, to receive instructions for the day or to read policies and procedures Strong customer service skills and focus
Ability to exercise good judgment and self-control
Ability to prioritize responsibilities and be self-sufficient in slow periods
Must demonstrate enthusiasm, trustworthiness, personal integrity and honesty
Must be detailed oriented and have the ability to multi-task and meet job responsibilities in a fast-paced environment
Demonstrated ability to operate safely in the workplace
Ability to work a variety of days, including nights, weekends and holidays
Basic reading, writing and math abilities are used when reading room assignments, completing checklists, replacing room linens and amenities, etc.

PHYSICAL REQUIREMENTS

include but are not limited to: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to frequently lift, carry, pull and push items up to 25 pounds and occasionally items up to 50 pounds
Frequently push/pull housekeeping carts Able to hear and speak to employees and guests in person and/or by phone Able to bend, stoop, climb, stretch to reach, push, stand for long periods of time, sit, kneel and twist Able to use hands and fingers to operate tools and equipment Ability to work in a constant state of alertness and safe manner

Job Types:

Full-time, Part-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Health insurance Paid time off Ability to

Commute:

Swiftwater, PA 18370 (Required)

Work Location:

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Find & Apply For Maid / Housekeeping Staff Jobs in Swiftwater, Pennsylvania

Housekeeping/Room Attendant

Overnight Houseman