Find & Apply For Reservation / Ticket Agent Jobs in Calistoga, California

POSITION SUMMARY

Primarily oversees guest inquiries by telephone and email to confirm hotel and spa reservations in a high-paced environment. Must utilize sales techniques and maintain a hospitable demeanor to secure and process reservations in a timely manner consistent with the resort's standards of high quality and service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answers all reservations related incoming calls in a friendly and courteous manner using proper telephone etiquette and using clear verbal English communication. Listens attentively to understand guests' inquiries and requests. Promptly provides accurate information regarding availability, accommodation types and quotes correct room/ spa rates and treatment selections. Reads, retrieves, communicates and verifies information including confirmation number(s) to the caller. Answers questions regarding the Hotel/ Spa/ F&B facilities and services, as well as information regarding local attractions, directions, etc. Accurately inputs and retrieves data from the computer reservations system. Maintains database for all definite arrivals. Ensure the utmost accuracy of any reservation, may it be individual call in or via rooming list (i.e. billings, room type, treatment type, rate, modality) Handles complaints in a tactful manner and negotiates resolutions such as alternative accommodations when the Hotel/ Spa is sold out. Telephones customers to advise of changes, cancellations or to confirm reservation. Maintains advance or current inventory of available guestrooms or spa times. Maintain high knowledge level of Opera Cloud, Book4Time, Open Table, eGiftify, and Revinate All other duties as assigned by the Supervisor/Manager.

OTHER:

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel/ Spa. Upon employment, all employees are required to fully comply with the Indian Springs rules and regulations for the safe and efficient operation of the facilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to effectively deal with customers, some of who will require high levels of patience, tact and diplomacy to defuse anger to collect correct information. Able to listen effectively and to speak English clearly over the telephone. Able to access, read and accurately input information using a moderately complex computer systems. Ability to read and interpret documents such as operating instructions, procedure manuals and Hotel/ Spa safety rules. Ability to write routine reports and correspondence. Able to communicate effectively with the public and with other team members. Able to type 40 words per minute English writing skills in the event that the computer system is inaccessible and manual documentation of the reservation is required. EDUCATION and

EXPERIENCE

One-year prior customer service experience is required. High school diploma is required. Some college preferred but not required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for long periods of time and to use a computer keyboard for the majority of the shift. The employee frequently is required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds.

WORK ENVIRONMENT A

high pace environment with noise levels usually moderate. Open office with several Reservation Agents talking during the shift.

GROOMING

All employees must maintain a neat, clean and well-groomed and professional appearance as outlined in the Indian Springs Handbook. Uniform is required. Responsibilities may change or expand as business needs require. Indian Springs Calistoga is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status. Reasonable accommodations are available upon request. This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

Pay:

$20.00 - $22.00 per hour Expected hours: 35.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Free parking Health insurance Paid time off Referral program Vision insurance Application Question(s): What is your desired hourly compensation?

Experience:

Hotel:

1 year (Preferred) Customer service: 1 year (Required) Shift availability: Day Shift (Required) Night Shift (Preferred)

Work Location:

In person