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Hospitality
Reservation / Ticket Agent
Solitude, UT
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Central Reservations Agent - Year Round Solitude Mountain Resort - 3.8 Solitude, UT Job Details Full-time 6 hours ago Benefits Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Computer operation Customer communication Computer literacy Customer engagement Quality data entry Full Job Description Year Round
JOB TITLE
Central Reservations Agent
DIVISION
Solitude Resort Lodging
REPORTS TO
Central Reservations Supervisor
LOCATION
Solitude Resort Lodging
CLASSIFICATION
Full-Time/ Year Round
POSITION
Receive incoming calls for people interested in staying at Solitude Mountain Resort. Provide friendly and efficient service, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers and asking questions to help determine the best fit for the guest.
SPECIFIC JOB REQUIREMENTS
Ability to communicate clearly and listen effectively Professional, people oriented Problem solving skills, initiative to find solutions without the assistance from management Ability to focus attention on guest needs, remaining calm and courteous at all times Attention to detail, follow through Ability to multitask and be organized Basic computer proficiency, data entry experience Call center experience or experience in sales a plus Dedicated to delivering the highest level of customer service Able to work varied shifts including weekends and holidays.
JOB DUTIES AND RESPONSIBILITIES
Responsible for assisting guests with reservations resort wide Consistently offer professional, friendly and engaging service Ability to handle guest questions, complaints Knowledge of the room types, location, layouts Answering incoming calls and respond to email inquiries in a timely manner Process reservations by phone, email, extranet, referrals Monitor and process advance deposit requirements Ensure reservation accuracy, immediate resolution of any reservation issues/discrepancies Promote travel insurance Understanding of deposit policies, cancellations and no shows Assist guests with website navigation Maintain extranet inventory and availability as needed or assigned Follow department policies, procedures and service standards Other duties as assigned
Perks of Working Here:
Work & Play in the
Mountains:
Embrace the stunning Wasatch Mountains. Connect with fellow mountain enthusiasts.
Benefits:
Access to select Alterra Mountain Company Destinations. Free Solitude season pass for you and eligible dependents. Discounts on solitude lift tickets for friends and family. Discounts on food, rentals, retail, and lessons.
Other Perks:
Comprehensive medical, dental, vision, and life insurance for eligible employees Pro deals with outdoor brands. Generous 401(k) plan with company match. Free counseling service through Employee Assistance Program.
