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Position Overview:

Join our Baseball Team Ticket Office Management Internship and gain practical experience in the fast-paced world of sports ticketing and customer service. As a Ticket Office Intern, you will play a crucial role in assisting our ticketing staff with various tasks related to ticket sales, customer inquiries, and game-day operations. This internship provides an excellent opportunity to learn about ticketing systems, event management, and the inner workings of a professional sports organization. This is no lazy summer internship! It is, however, very rewarding and very memorable!

Key Responsibilities:

Ticket Sales Support:

Lead ticket office staff in processing ticket orders, group ticket sales, and game day ticket sales.

Customer Service:

Respond to customer inquiries, provide information about ticket options, and resolve any ticket-related issues in a courteous and professional manner.

Data Entry:

Accurately enter customer information, sales data, and financial transactions into the ticketing system.

Ticket Distribution:

Assist in the distribution and printing of physical tickets, including will-call and ticket mailing.

Game-Day Operations:

Support ticket office operations on game days, including ticket scanning, will-call assistance, and on-site customer service.

Ticketing Reports:

Generate ticket sales and attendance reports for internal use and analysis.

Promotions and Marketing:

Assist in the implementation of ticket promotions and marketing initiatives to drive ticket sales.

Customer Relationship Management:

Contribute to maintaining a positive relationship with season ticket holders, group leaders, and all other ticket purchasers.

Cash Handling:

Handle cash transactions accurately and securely, following established procedures.

Office Support:

Provide general administrative support to the ticket office staff as needed. This is not an all-inclusive list, and you will be assigned additional team duties to ensure a positive fan experience, facilities cleanliness, and everyone's safety.

Requirements:

Customer Service Skills:

Excellent interpersonal and customer service skills, with a friendly and helpful attitude, and a smile. Attention to

Detail:

Meticulous attention to detail to ensure accuracy in ticketing transactions and data entry.

Communication Skills:

Strong verbal and written communication skills, including the ability to communicate professionally with customers and team members.

Adaptability:

Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Team Player:

Willingness to work collaboratively with the ticket office team and other staff members.

Cash Handling Experience:

Previous experience in cash handling is a plus, but not mandatory.

Baseball Enthusiast:

A passion for baseball and a general understanding of the game and its dynamics is not required but strongly preferred.

Educational Background:

Currently pursuing or recently completed a degree in Business, Sports Management, Hospitality, or a related field is preferred but not mandatory.

Duration of Commitment & Compensation:

This is a 3-month (Mid-May through Mid-August) summer internship position. Interns will be paid a stipend of $1,300, with a pre-season bonus of $500 and a post-season bonus of $200, if the intern stays through the last day.

Application Process:

Apply through this posting, and reach out to info@raftersbaseball.com for any questions! 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Find & Apply For Reservation / Ticket Agent Jobs in Wisconsin Rapids, Wisconsin

2027 Ticket Office Management Internship