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Hospitality
Restaurant / Food Service Manager
Tinton Falls, NJ

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Auntie Anne's

General Manager

Job Description

Are you a strong leader who really knows how to run operations and inspire and lead people to do the same? The General Manager provides strong day-to-day leadership to, and management of, staff to achieve the overall financial and operational performance goals of the store. The General Manager will work the front house with the employees. The General Manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions, and operating the store. Job Duties & Responsibilities, but not limited to the following: Responsible for his/her store meeting the financial targets set forth.
Items include monitoring:
labor costs, food costs, and meeting the sales target goals. Monitor, control, and reduce where possible all variable operating expenses. Manages the assets of the store, including maintaining the security and safety of the store. Provide overall oversight for cash handling and timely processing of required financial reports. Including making bank deposits and securing company assets/funds Monitor inventory levels, productions, waste, unauthorized "giveaways," etc. to control cost of goods, without compromising product quality. Recruit, interview and hire all staff for the store location. Direct and coordinate the activities of all staff. Provide uniforms for staff in accordance with uniform policies; ensure maintenance of dress code and personal appearance standards. Provide/supervise training and on-boarding of all new and existing staff. Determine staffing needs and schedule all staff; post weekly scheduled (including a personal schedule) and provide to District Manager. In consultation with District Manager, determine a personal schedule based on the requirements of the position; inform staff through inclusion in the weekly schedule. Provides disciplined leadership to staff, including setting clear expectations and holding team and self-accountable for results. On-boards, trains, coaches, counsels, develops, disciplines, and terminates employees. Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, terminating; conducting performance appraisals. Recommend staff promotions and wage increases. Provide for accurate taking of the monthly physical inventory. Ensure time keeping is accurate for all employees at the store. Review and authorize payment of all invoices from vendors and other suppliers of goods and services; promptly transmit to office for payment as directed. At all times direct operations with the goal of increasing and maintenance of all equipment and physical facilities. Direct and supervise the ongoing and periodic cleaning and maintenance of all equipment and physical facilities. Ensure the maintenance of all equipment and facilities in accordance with manufacturers' and physical facilities. As needed, contact approved service and repair sources for necessary repairs as directed by District Manager. Ensure the prompt completion and transmission of all required paperwork, reports, etc., as directed by District Manager. Maintain files relating to operations and personnel, as directed by the main office and the District Manager. Coordinate the execution of all promotional, marketing, advertising, and public relations activities as directed by the District Manager. Recommend local promotional, marketing, advertising, and public relations activities; with the assistance of the District Manager, develop and execute approved activities. Recommend pricing strategies and special offers; execute as approved. Maintain good working relations with mall management and staff; attend meetings and participate in Merchants Association, Mall Marketing Committee or similar activities. Comply with all Auntie Anne's and company policies/procedures including relevant federal and state regulations, e.g., safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc. Perform all of the essential duties of this position in a safe and effective manner, consistent with the prescribed method and guidelines established by Auntie Anne's and the Corporation. Encourage teamwork, the building of staff morale, and the entire organization and franchise system. Perform other duties as assigned. Required Qualifications 5-7 years' experience in retail management, food service, or equivalent experience. 3-5 years' experience managing teams, supervising team. High School degree, GED, or equivalent experience. Strong customer focus and role model at the customer experience. Must be able to work a minimum of 45 hours a week. Flexible work schedule, including nights, weekends, and holidays. Technology skills, including computer skills smart phones, iPads, retail handhelds, POS system. Preferred Qualifications Experience coaching and developing teams in retail environment. Work Environment/Physical Demands The potential for prolonged standing, walking, squatting and/or bending. The ability to lift up to 50+ pounds. Ability to work in fast paced, high stressed environment when dealing with systems/customers/staff Work with agility Assist in training and developing new hires. Occasional long hours within the state and federal applicable laws Ability to write simple correspondence [In English]. Ability to effective share information in one-on one and small group situations to customers, and other employees of the organization who only speak English for safety and communication purposes. Ability to test products by taste, color and smell. Job Competencies Customer Service - Like to smile Effective communication Teamwork/collaboration Dependability Reliability Quality and safety focus Integrity Results orientated/time management Motivation/initiate Adaptability/ambiguity Financial acumen Decision making Composure; ability to defuse situations. Personal learning Leadership/Coaching of people.
Job Type:
Full-time Pay:
$55,000.00 - $65,000.00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid training Vision insurance
License/Certification:
ServSafe (Preferred)
Work Location:
In person