Find & Apply For Restaurant / Food Service Manager Jobs in Penn Laird, Virginia

Catering Manager Full-Time | Performance-Based Pay Increases | Benefits About the Position Crossroads Cafe is looking for a dependable, organized, and enthusiastic Catering Manager to join our team. This position plays an important role in managing the day-to-day operations of our catering department while providing exceptional service to our customers and leading our catering teams at events. Crossroads Cafe is a small business owned and operated by family and friends. We have a warm, welcoming atmosphere and are committed to providing high-quality food and exceptional service to our community. The Catering Manager will work closely with our Catering and Operations Director and owner to ensure our catering department operates smoothly and that every event meets our high standards. The ideal candidate is highly organized, comfortable communicating with customers, and confident leading a team. This is a hands-on position that combines office and administrative responsibilities with working catering events , including weddings, corporate events, family gatherings, and other special events. ResponsibilitiesCatering Operations & Event Management Lead catering teams at weddings, corporate events, family events, and other catered functions Schedule and coordinate catering leads, catering crews, and bartending crews for events Work catering events, including weekends, as needed Oversee event setup, food service, guest service, and breakdown Ensure catering events run smoothly and meet Crossroads Cafe's standards for quality and service Communicate with catering staff before and during events to ensure everyone understands their responsibilities Assist with weekday delivery scheduling and coordinate delivery needs Maintain organization and inventory of catering equipment and supplies Ensure proper food handling, food safety, and sanitation procedures are followed Work closely with the Catering and Operations Director and owner to address event needs and resolve issues Client Communication & Administrative Duties Maintain an accurate and up-to-date catering calendar Communicate with clients throughout the planning process Schedule and participate in client meetings and follow-ups Prepare, send, and maintain client contracts Create, send, and adjust invoices as needed Track client payments and follow up on outstanding balances Assist clients with event details and questions to ensure a positive experience from booking through completion Maintain accurate records and ensure important event information is communicated to the appropriate team members Team Leadership Lead by example and create a positive, professional, and team-oriented work environment Train, guide, and support catering staff Communicate expectations clearly to team members Help ensure staff are prepared and properly scheduled for each event Work independently while also collaborating with management and other team members Be proactive in identifying and addressing problems before they affect an event or customer Qualifications & Skills Previous experience in catering, hospitality, food service, event management, or a related field Previous leadership or supervisory experience preferred Strong customer service and communication skills Excellent organizational and time-management skills Ability to manage multiple events, schedules, and client needs at the same time Comfortable communicating professionally with customers in person, by phone, and through email Ability to lead a team while also being willing to work alongside staff Strong attention to detail and follow-through Knowledge of food safety and proper food handling practices Ability to work independently and make decisions in a fast-paced environment Proactive attitude and willingness to help wherever needed Must be comfortable working evenings and weekends when catering events require it Physical Requirements This is a hands-on catering position and may require: Standing and walking for extended periods Lifting and carrying food, supplies, tables, equipment, and other catering items Bending, reaching, pushing, and pulling Setting up and breaking down catering events Working indoors and outdoors depending on event location Schedule Full-Time This position requires a flexible schedule based on catering events. Weekends and occasional evenings are required when scheduled for events. Pay & Benefits Starting hourly pay with monthly performance-based increases Company-matched retirement contributions up to 3% Paid vacation after 6 months 1 week of paid vacation to start after the 6-month eligibility period Opportunity to grow within a family-owned and operated business What We're Looking For We're looking for someone who genuinely enjoys hospitality, working with people, and making events successful. The right candidate will be organized enough to manage the administrative side of the position while being hands-on and willing to jump in wherever needed during an event. If you are a natural leader who takes pride in providing excellent customer service, enjoys a fast-paced environment, and wants to be an important part of a growing small business, we'd love to hear from you!

Job Types:

Full-time, Part-time Pay:

$20.00 - $25.00 per hour

Benefits:

Employee discount Flexible schedule

Experience:

Customer service: 1 year (Required) Catering /

Restaurant:

1 year (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person