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United States Pay:

$23.50 At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling Join our

Pack:

Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks:
Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
Learn While You Earn:
Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being:
We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

•

Celebrate Your Uniqueness:

Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

Medical, Dental, and Vision insurance\nHealth savings account\nTelehealth resources\nLife insurance\n401K with employer match\nPaid vacation time off\nPaid parental leave Essential Duties & Responsibilities Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments\nAssists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks\nEnsures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies\nProvides coaching, encouragement, and recognition to pack members regularly\nUnderstands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members\nResponds to pack/guest concerns and escalates to leadership as appropriate\nUnderstands and participates in scheduling of staff, execution of labor management and forecasting\nProvides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters\nPerforms daily audits per procedure to ensure optimal operation to standards\nConducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members\nMonitors performance of staff, providing real time feedback and coaching\nParticipates in recruitment process and selection of talent for the F&B staff\nPartner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS\nParticipate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.\nMaintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair\nAssists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Basic Qualifications & Skills High School diploma or GED\nMinimum of 1 year experience in a food service leadership capacity\nMinimum of 1 year experience utilizing Point-of-Sale (POS) technology\nExperience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook\nDemonstrated customer service, conflict resolution, employee engagement, retention and team building skills\nBasic math skills (addition, subtraction, etc.) as they apply to cash handling\nProficient in both written and spoken English\nAbility to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associates degree or higher in hospitality or related field\nPrior experience with Micros POS\nServe-Safe and/or TIPS certification\nPrevious hotel experience, preferably in a large family resort or hotel Physical Requirements Able to lift up to 30lbs\nAble to bend, stretch, and twist\nAble to stand and walk for long periods of time

Restaurant Supervisor:

At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations. Essential Duties & Responsibilities Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards\nProvides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters\nInteracts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns\nAssists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance\nEnsures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift\nCommunicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)\nIdentify all Out of Order equipment and pass along to Manager for repair\nSupport management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.\nAssists with the coordination and execution of birthday parties\nProtects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies Basic Qualifications & Skills Some High School education or equivalent\n1+ year previous experience in a food service team lead capacity or leadership role\n1+ year utilizing Point-of-Sale (POS) technology\nBasic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling\nMust be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed\nSuccessful completion of criminal background check and drug screen Desired Qualifications & Traits Prior experience with Micros POS\nServe-Safe and/or TIPS certification\nProven teamwork\nProjects professional image that inspires trust and confidence\nEnthusiastic and positive energy Physical Requirements Able to lift up to 30 lbs.\nAble to bend, stretch, and twist\nAble to stand for long periods of time

Pay Rate:

$ /hr An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Application Instructions:

Click on \"Apply Now\" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Position Close Date:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). 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Find & Apply For Restaurant / Food Service Supervisor Jobs in Fitchburg, Massachusetts

Supervisor, Food & Beverage