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Hospitality
Restaurant / Food Service Supervisor
Wakefield, MA
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The Team Lead at INspire Cafe is a key leadership role focused on guiding and supporting entry-level employees as they build confidence and develop job skills. This position helps ensure smooth daily operations, including opening and closing procedures, food and beverage preparation, inventory support, maintaining a clean and welcoming environment, and delivering excellent teamwork and customer service.
Essential Functions:
Lead and support teammates to meet production goals while ensuring excellent customer service. Oversee staff tasks, maintain a smooth workflow, and ensure efficiency in order taking, preparation, and service. Provide ongoing support and training to promote employee growth and skill development. Organize and manage the team to keep operations on schedule and maintain a productive environment. Maintain ServSafe Manager certification with Allergen Awareness Training. If you do not have ServSafe Certification we will provide access training. Greet customers in a friendly manner and support staff with taking orders and serving food and beverages. Assist in preparing and serving drinks (e.g., drip coffee, cold brew, smoothies) and food items (e.g., soups, sandwiches, pastries). Ensure staff can address customer inquiries about allergens and properly serve allergen-free foods. Promote and recommend menu options to customers. Ensure the cafe space is inviting and presentable. Assist with inventory management, including tracking supplies, monitoring stock levels, communicating ordering needs, and organizing storage areas. Receiving and putting away orders of supplies and products. Maintain equipment (e.g., grinders, coffee machines) by cleaning, troubleshooting, and scheduling repairs. Ensure the café customer space and work areas are clean, sanitary, and organized. Address and resolve customer concerns or complaints. All other job duties as assigned.
Skills Required:
Money-handling skills Strong multitasking abilities, balancing production demands while supporting and overseeing staff. Ability to remain calm in high-stress situations and maintain a positive work environment. Excellent listening and communication skills to effectively engage with customers and coworkers. Basic coffee knowledge (e.g., preparing common coffee beverages); advanced knowledge of roasting, grinding, and sourcing is a plus. Exceptional customer service and interpersonal skills to resolve conflicts and foster positive interactions. Teamwork skills to collaborate efficiently in a fast-paced, high-volume environment. Attention to detail for handling specific customer requests and managing high-volume beverage preparation with minimal errors. Time management and organizational skills to ensure efficiency in a busy environment.
Qualifications and Experience:
Experience as a barista, food server, or in a similar role. Experience working with individuals with disabilities (preferred but not required). Hands-on experience with brewing equipment and knowledge of sanitation regulations is a plus. Flexibility to work various shifts. High school diploma or equivalent; additional relevant training is a plus. ServSafe Certification is a plus Boys & Girls Clubs of Metro North is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including pregnancy, sexual orientation and gender identity, national origin, age, marital status, disability, genetic information, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
