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Entry-Level Customer Support Representative - Workforce Solutions
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Job Description
Avenica is seeking a Client Service Representative to support client relationships and deliver responsive, organized service. In this entry-level role, you will communicate with employer partners and early-career talent, answer inquiries, coordinate meetings, maintain accurate records, and help keep client activities moving smoothly. You'll collaborate with a supportive team focused on mentorship, inclusion, and professional growth. The position offers an opportunity to build skills in customer service, workforce solutions, and talent programs while contributing to equitable access to early-career opportunities. Candidates should bring clear communication, attention to detail, sound judgment, and a willingness to learn. Prior client service or administrative experience is helpful, but not required. Responsibilities Respond to client and candidate inquiries by phone and email. Coordinate meetings and follow up on outstanding requests. Maintain accurate client, candidate, and activity records in company systems. Provide organized, professional support to employer partners and early-career talent. Collaborate with teammates to support workforce and talent programs. Help ensure timely, positive service experiences and escalate issues when needed. Required Skills Client communication Customer service Relationship management Professional email writing Phone etiquette CRM data entry Appointment scheduling Record keeping Problem solving Microsoft Office
