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Human Resources / Labor Relations Specialist
Warrenville, IL
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at Insight Global in Warrenville, Illinois, United States Job Description Job Description Day to day: This person will join the HRIS operations team during a 15-month technology transformation as the company consolidates multiple systems into Oracle Fusion as its primary HCM platform. Internal employees will be dedicated to the transformation project and becoming Oracle Fusion SMEs, while these contractors will be responsible for keeping day-to-day HRIS operations running smoothly. They will manage high-volume HR transactions, monitor shared queues and inboxes, triage tickets, resolve system access issues, and maintain Oracle EBS and ADP workflows. A significant portion of their day will involve reviewing integration reports and error logs, tracking system warnings, proactively identifying issues, following established job aids and user guides, and working directly with employees and managers to resolve HRIS
related concerns.
Success in this role requires strong follow-through, customer service, organization, and the ability to handle operational support with quick turnaround times.
Responsibilities:
Process 75-100+ HR transactions daily while ensuring accuracy and meeting service expectations
Manage HRIS queues, ticketing systems, and employee inquiries
Review integration reports multiple times per day to identify system errors, warnings, and failures
Track, document, and monitor recurring issues for weekly review and mitigation efforts
Perform issue triage and quickly remediate system access and user-related problems
Support ongoing Oracle EBS and ADP maintenance activities within existing workflows
Escalate issues appropriately and communicate updates to stakeholders
Maintain documentation related to transactions, errors, and resolutions
Follow established job aids and user guides to troubleshoot and resolve system issues
Partner directly with managers and employees to walk them through HRIS processes and provide customer-facing support
Assist in maintaining operational continuity throughout the Oracle Fusion transformation initiative We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, nationa To view full details and how to apply, please login or create a Job Seeker account