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Case Coordinator Mandarin Speaking LTE Care Plus, Inc - 2.7 Melville, NY Job Details Full-time $28 - $30 an hour 4 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Mandarin Spanish Google Workspace Teamwork Spreadsheets Cantonese Staff scheduling Team scheduling English Administrative experience High school diploma or GED Productivity software Cross-functional communication Full Job Description

JOIN OUR TEAM

ABA

CASE COORDINATOR

(Mandarin/Cantonese Speakers Encouraged to Apply) Are you fluent in Mandarin or Cantonese and looking for a role where those skills genuinely matter? At LTE Care Plus, our ABA Case Coordinator connects families and therapists across diverse communities, and your language ability helps us serve Chinese-speaking families with the care and clarity they deserve. If you thrive on keeping complex moving parts in sync, love solving puzzles, and want work that directly changes lives, this role is for you.

WHAT YOU'LL OWN

Scheduling and Staffing Match ABA therapists (BTs/RBTs) with clients based on availability, location, language, and clinical fit, including pairing Mandarin- or Cantonese-speaking families with the right support. Build and maintain accurate weekly and monthly schedules for every active therapist and client. Jump on schedule changes fast, handling cancellations, time-off requests, and client updates with same-day turnaround when needed. Keep an eye on therapist caseloads so no one gets overextended, and every session stays covered. Authorization and Compliance Track authorization hours across every active case and flag upcoming expirations before they become a problem Make sure authorized hours are used within approval windows to protect both compliance and revenue. Keep case management records sharp, accurate, and audit-ready Support documentation that aligns with Medicaid and insurance requirements Communication and Coordination Be the go-to person for therapists on scheduling logistics, availability, and case assignments. Partner with BCBAs and clinical supervisors so session plans align with treatment goals and supervision availability Keep families in the loop with professional, timely updates on scheduling and session changes, including Mandarin- or Cantonese-speaking families who feel more comfortable communicating in their native language Team up with intake to make new client onboarding seamless from authorization to first session Flag staffing gaps or scheduling conflicts to your supervisor before they turn into bigger issues Data and Reporting Keep scheduling data clean and accurate across every platform you touch (EHR, scheduling software, spreadsheets) Build and share weekly scheduling reports that give leadership real visibility Spot trends in cancellations or no-shows that help shape smarter workforce planning

WHAT YOU BRING

Must haves High school diploma required, Associate's or Bachelor's degree a plus Fluency in Mandarin or Cantonese, spoken and written, strongly preferred 1 to 2 years in scheduling, care coordination, administrative operations, or similar Healthcare, behavioral health, home care, or ABA experience strongly preferred Proven ability to juggle multiple priorities in a fast-paced environment without dropping the ball Comfort with scheduling systems, EHR or case management platforms, and Microsoft Office / Google Workspace Sharp communication skills, written and verbal, with clinical staff, families, and leadership alike An eagle eye for detail because small errors in this role have big ripple effects Nice to haves Familiarity with Medicaid authorization processes and service hour tracking Experience with ABA-specific platforms like Central Reach, Catalyst, or Theralytics Additional bilingual ability in English/Spanish or English/Haitian Creole is a plus.

HOW WE'LL MEASURE YOUR SUCCESS

Every active client has a confirmed, fully covered schedule each week Authorization hours are tracked and used before they expire, across all cases Scheduling disruptions get resolved within defined timeframes Case management records stay current, complete, and accurate Families and staff consistently receive clear, professional, timely communication

WHY LTE CARE PLUS

We're a mission-driven ABA therapy organization delivering high-quality, evidence-based care to individuals with developmental disabilities across New York, including Mandarin- and Cantonese-speaking families who deserve care in their own language. We're growing fast, and we're building a culture rooted in operational excellence, accountability, and genuinely investing in our people. Competitive pay based on experience, with language skills recognized as a valuable asset Supportive leadership with clear expectations and real feedback, not guesswork Room to grow as we scale A collaborative team spanning clinical, operations, and HR Work that matters, because your role directly improves outcomes for clients and families

Pay:

$28.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Language:

Cantonese (Required) Mandarin (Required)

Location:

Melville, NY 11747 (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Melville, NY 11747 (Required)

Work Location:

In person