Find & Apply For Training and Development Specialist Jobs in Lincoln, Nebraska

Social Assurance provides marketing, communication, content management, and community engagement solutions to community-focused brands and organizations. Its customer base focuses on regulated industries, specifically banking and financial services, education, and government. The Training & Customer Success Specialist helps and supports clients from onboarding through renewal. This person is responsible for onboarding new customers, delivering engaging product training, managing support tickets, and conducting regular check-ins. The ideal candidate is a good listener and a good communicator with an ability to simplify and distill complex information. The role requires a genuine passion for helping people succeed, strong communication skills, and the ability to translate software features into real-world outcomes for customers. The Training & Customer Success Specialist exhibits the following core values of our brands:

Drive:

Is a self-starter and highly motivated, works well independently, and thrives in a collaborative environment.

Responsibility:

Demonstrates immense pride in their work and understands the need to exceed customer expectations. Cares about customer success before and after the sale, and guides customers toward best practices.

Training & Onboarding Onboarding:

Lead smooth customer transitions from deal close through implementation, ensuring effective adoption and a strong start on the platform.

Live Training:

Deliver personalized product training through one-on-one sessions, group workshops, and webinars for both new and established customers.

Feature Adoption:

Ensure customers understand and adopt new features and releases through release briefings, refresher sessions, and targeted outreach.

Training Resources:

Contribute to the creation and management of training materials, AI tools, help documentation, and self-service resources.

Customer Success & Account Management Check-Ins & Business Reviews:

Conduct regular scheduled check-ins and account reviews to confirm customers are meeting their goals and using the platform effectively.

Account Health:

Proactively monitor customer health and engagement, flag at-risk accounts, and recommend solutions before issues escalate.

Support Desk:

Help manage the support desk queue, monitoring incoming customer issues, responding to tickets, and following through until each is resolved.

Issue Resolution:

Coordinate with internal teams to resolve technical issues when they arise, ensuring a seamless customer experience.

CRM Management:

Document customer interactions, check-ins, and account activity in the CRM, tracking progress against retention and growth goals.

Account Support Expansion Opportunities:

Surface qualified expansion opportunities within existing accounts, partner with sales to move them forward, and follow through to close.

Referrals & Advocacy:

Cultivate reference customers and generate referrals from satisfied accounts, associations, and industry networks.

Customer Advocacy:

Partner with sales, marketing, and product teams to communicate customer feedback and advocate for customer needs.

Release Testing:

Support the testing of new product releases and contribute feedback from the customer perspective. Key Qualities Loves helping others succeed, with a customer-first mindset Proactive and self-directed Comfortable leading presentations, webinars, and one-on-one training sessions Awareness and comfortable recognizing and raising growth opportunities Highly collaborative and relationship-driven Creative problem-solver Curious and eager to learn our products and the industries we serve Open to feedback and continuous improvement Strong written and verbal communication skills Highly organized and productive, able to manage many accounts at once Background and Qualifications Bachelor's degree in business, communications, marketing, or a related field; equivalent experience considered 3-5 years in customer success, account management, training, or a similar customer-facing role Demonstrated experience identifying and acting on expansion opportunities within an existing customer base Background in SaaS/tech a plus, but not required

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Experience:

Customer support: 1 year (Preferred) Ability to

Relocate:

Lincoln, NE 68508: Relocate before starting work (Required)

Work Location:

In person