Find & Apply For Training and Development Specialist Jobs in Watertown, New York

Location:

Samaritan Medical Center Department:

01.8524 SMC

ADMITTING

Pay Range:

$24.16 - $38.65 Care for our community, and your career. Revenue Cycle Educator FLSA Classification Non-Exempt (Hourly) Position Summary Develops, delivers, and maintains comprehensive Revenue cycle education with a primary focus on Patient Access but not limited to Patient Access. Education, including orientation, competencies, refresher training, and downtime/playbook SOPs. Collaborates with QA, Supervisors, and departmental leadership to reduce errors, improve KPIs, and support system-wide standardization. Participates in a rotating business‑hour escalation schedule for training and competency needs.

Reporting Structure Reports to:

Director of Patient Access. Core Competencies

Instructional Design & Facilitation:

Builds structured education programs emphasizing HEART Values, hands‑on demonstrations, micro‑trainings, workflow simulations, and competency assessments tailored to multiple learning styles.

Regulatory & Compliance Expertise:

Thorough understanding of Article 28, Joint Commission requirements, MOON/IMM, MSPQ, HIPAA, consent standards, and NAHAM principles.

Technical Proficiency:

Advanced knowledge of EMRs, AccuReg, and payer portals; able to train both new and tenured staff.

Coaching & Performance Development:

Provides constructive feedback, reinforcement, corrective action support, and confidence‑building.

Instructional Communication:

Breaks down complex processes into clear, digestible steps and adapts teaching for high‑volume, high‑stress environments.

• Quality‑

Focused Mindset:

Interprets accuracy metrics and QA trends to develop targeted education.

Collaboration & Alignment:

Works closely with Supervisors, Leads, Analysts, and the Director to support standardization across Patient Access units.

Documentation & Organization:

Maintains detailed training records, SOPs, version control, and curriculum documentation. Essential Functions Orientation & Competency Management

• Owns the full Patient Access onboarding program, including days 1-90 and all ongoing competency validation.
• Maintains role‑specific competency checklists for Registrars, Switchboard, ED Registration, Central Scheduling, and Casual staff.
• Conducts system access walkthroughs, workflow demonstrations, script practice, and scenario‑based training. Training Development & SOP Ownership
• Develops, updates, and publishes standardized SOPs, workflow maps, and quick‑reference guides.
• Creates downtime procedures and emergency playbooks for Patient Access operations.
• Maintains version control and ensures all materials are consistently distributed across shifts and locations.
• Builds new curricula in alignment with workflow changes, regulatory updates, or software upgrades. Remediation & Quality Improvement
• Supports department goals through measurable improvements in accuracy rates, POS/Copay collection, MOON/IMM/MSPQ compliance, and AccuReg performance.
• Partners with Analysts, Leads, and Supervisors to interpret QA trends and identify remediation needs.
• Performs focused re‑education on error trends, workflow inconsistencies, BAR documentation, and AccuReg requirements.
• Validates progress and documents improvement, targeting defined error‑reduction benchmarks within 60 days.
• Communicates unresolved concerns and ongoing patterns to the Supervisor and Director. Collaboration & Operational Alignment
• Develops training calendars with the Supervisor and Leads to support 24/7 department needs.
• Conducts routine huddles with Leads to reinforce consistency and identify emerging training priorities.
• Serves as the education liaison to Nursing, ED, Radiology, Lab, Revenue Cycle, and HR/Education.
• Supports training for new initiatives including software upgrades, workflow changes, and eligibility processes. Systems Training & Technical Support
• Teaches core and advanced competencies in Meditech Registration, AccuReg, verification workflows, MSPQ, and

MOON/IMM

documentation.

• Trains staff on payer portals, eligibility systems, Optum, and benefit lookup tools.
• Troubleshoots user errors during training and escalates system‑level issues to IT or designated departments. LMS & Documentation
• Manages attendance tracking, LMS assignments, completion logs, and competency validation records.
• Monitors required annual regulatory training to ensure compliance.
• Maintains documentation for group trainings, 1:1 remediation, and follow‑up outcomes. Key KPIs
• New‑hire competency pass rates.
• Error‑reduction outcomes for designated focus areas.
• AccuReg accuracy rates (initial, final, and resolution). Minimum Qualifications
• Associate's degree required; Bachelor's degree preferred.
• 2+ years of training/education experience or senior‑level Patient Access experience.
• Experience in curriculum design, facilitation, and SOP development; proficiency with LMS systems. Work Environment / Physical Requirements
• Office and classroom settings; occasional evening sessions to support off‑shift training.
• Standing presentations, computer‑based work, and extended periods of instruction.

Work Shift:

FLSA7DAY- 8

Hours Day Shift (United States of America)

Position Hours:

80 Samaritan is an Affirmative Action/Equal Opportunity Employer. Women, Minorities, Disabled, and Veterans are encouraged to apply.