Location:
Snowmass Club |
Snowmass Village, CO Reports To:
Spa & Fitness Director Supervises:
Front Desk, Kids Club & Aquatics Classification:
Exempt Are you a hospitality-focused leader who enjoys creating exceptional experiences while inspiring and developing a high-performing team? Do you thrive in a fast-paced environment where service, wellness, and relationships come together? Snowmass Club is seeking an Assistant Spa & Fitness Director who is passionate about hospitality, operational excellence, and delivering memorable experiences for every member and guest. This position plays a key leadership role in supporting the daily operations of the Spa & Fitness Department while overseeing Front Desk, Aquatics, Kids Club, and Member Services. What Guides Us
OUR MISSION
Inspire lasting memories and meaningful connections with all the comforts of home.
OUR VISION
To be the Club of choice for work & play.
OUR VALUES
- Y.E.S. ✅ You Elevate Service
- Excellence lives in the details. We Are One Team
- Support each other and succeed together. Be A Host
- Anticipate needs and create a welcoming experience. Embrace the Adventure
- Stay curious, adaptable, and committed to continuous improvement.
✨ What You'll Do Leadership Lead by example while promoting a positive, service-focused culture. Recruit, hire, onboard, train, coach, and develop departmental team members. Create staff schedules that balance exceptional member service with operational efficiency. Conduct regular team meetings and provide ongoing coaching and performance feedback. Foster accountability while recognizing and celebrating employee achievements. Support employee engagement, professional growth, and team development. Member Experience Create a warm, welcoming, and personalized experience for every member and guest. Build meaningful relationships by learning members' names, preferences, and interests. Resolve member concerns professionally while seeking opportunities to exceed expectations. Ensure every interaction reflects the Club's hospitality standards. Partner with other departments to deliver seamless member experiences. Support member events, wellness initiatives, and club programming. Encourage participation in Club amenities and services through exceptional communication and service. ️ Front Desk Operations Oversee all daily Front Desk operations. Ensure accurate member check-in, guest registration, and reservation procedures. Maintain the highest standards of professionalism, appearance, and hospitality. Monitor phone etiquette, retail transactions, locker assignments, and member communications. Ensure Front Desk systems and daily procedures operate efficiently. Train staff on Club policies, emergency procedures, and service expectations. Aquatics & Kids Club Oversee daily pool operations, lifeguards, swim lessons, Kids Club, and youth programming. Ensure programs are safe, organized, engaging, and well-staffed. Verify required certifications and staffing levels are maintained. Ensure compliance with safety standards and emergency procedures. Support seasonal camps, family programming, and special events. ️ Operations Serve as a working manager supporting daily Spa & Fitness operations. Assist with retail merchandising, inventory management, and purchasing. Maintain exceptional cleanliness, organization, and facility presentation. Monitor equipment and facilities, reporting maintenance needs promptly. Review daily operational reports for accuracy. Support departmental budgeting and expense management. Assist with member billing, locker management, and operational records. Attend management meetings and lead department meetings in the Director's absence. Support special projects and department initiatives. Maintain professional communication with members, guests, vendors, and fellow team members. Collaborate with all Club departments to deliver an exceptional member experience. Maintain confidentiality and professionalism at all times. Continuous Improvement Pursue ongoing professional development and industry education. Identify opportunities to enhance departmental programs, services, and member experiences. What You'll Bring Bachelor's degree in Hospitality Management, Business, Recreation Management, Communications, or a related field preferred. Minimum of three years of leadership experience in hospitality, luxury resort, private club, spa, hotel, recreation, guest services, or customer service. Proven experience supervising teams, scheduling staff, and delivering exceptional customer service. Strong leadership, communication, organizational, and conflict-resolution skills. Ability to learn and utilize club management software and point-of-sale systems. CPR/AED and First Aid Certification, or the ability to obtain both within 90 days of hire. Physical Requirements & Work Environment Ability to stand, walk, bend, stretch, twist, reach, crouch, balance, and climb stairs throughout the workday. Perform repetitive motions over extended periods. Work in both indoor and outdoor environments, including hot and cold conditions. Lift, push, and pull up to 50 pounds. Why You'll Love It Here Full-Time Benefits Health Dental Vision Life Insurance Paid Time Off Holiday Bonus Part-Time Benefits Holiday Bonus Seasonal Benefits End-of-Season Bonus All Employees Enjoy 401(k) Sick Pay 60% Discount on RFTA Bus Passes Additional Information This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Additional duties may be assigned as business needs require.
