Find & Apply For Salon / Spa Manager Jobs in Colorado Springs, Colorado

Front Desk Manager Absolute Body Balance Colorado Springs, CO Job Details Part-time $18 - $20 an hour 22 hours ago Benefits Paid time off Employee discount Qualifications Interpersonal skills Customer service Staff scheduling Team scheduling Administrative experience Team development Sales strategy POS systems Retail management Full Job Description Absolute Body Balance is a locally owned and operated wellness business offering therapeutic massage and yoga in Colorado Springs. We believe wellness is about more than what happens on the massage table or yoga mat—it's about creating a welcoming community, supporting our team, and putting good into the world. We are looking for a Front Desk Manager who can bring organization, accountability, warmth, and leadership to our two-location front desk team. Overview Responsibilities Front Desk Leadership & Client Experience Work regular front desk shifts at both locations as needed Provide an exceptional, welcoming, professional client experience Model ABB's values of integrity, respect, purpose, growth, and community Ensure front desk staff consistently follow ABB policies, procedures, and service standards Handle client concerns and escalated situations with professionalism and good judgment Support the team in creating a warm, organized, and positive environment Identify opportunities to improve the client experience and communicate recommendations to leadership Scheduling & Coverage Own the big-picture front desk schedule across both locations.

Responsibilities include:

Build and maintain front desk schedules based on business needs and employee availability Ensure adequate coverage at both locations Monitor upcoming schedules for gaps, call-outs, vacations, and high-volume periods Coordinate coverage when employees are unavailable Maintain a reliable system for shift swaps and coverage requests Help ensure the right number of staff are scheduled based on appointments, classes, events, and expected traffic Identify recurring scheduling problems and recommend solutions Work with location managers to coordinate coverage and staffing needs Communicate schedule changes clearly and promptly The goal: Staff should know where they need to be, when they need to be there, and who is responsible for coverage. Team Training & Development Own the front desk training process from onboarding through ongoing development. Train new front desk employees on ABB systems, policies, procedures, sales, scheduling, memberships, client communication, and daily operations Maintain and update front desk training materials and checklists Create consistent training standards across both locations Conduct ongoing coaching and refreshers when procedures change Identify individual training needs and provide appropriate coaching Ensure new employees are confident and competent before working independently Training should be viewed as an ongoing process - not something that ends after someone's first week. Team Goals, Accountability & Performance Help the front desk team understand what success looks like and how their work contributes to ABB's success.

Responsibilities include:

Communicate monthly and quarterly front desk goals Track key performance indicators such as: Membership sales Membership conversion Add-on/enhancer sales Retail/product sales Client retention Rebooking Reviews/referrals Schedule utilization Help staff establish individual sales and performance goals Celebrate wins and recognize strong performance Coach team members who are struggling to meet expectations Provide regular feedback to employees and communicate significant performance concerns to the appropriate manager/owner Help create a culture of accountability without creating a high-pressure sales environment Communication & Team Coordination Serve as a central communication point for the front desk team. Maintain clear communication between both locations Ensure staff receive important updates and understand changes to policies, promotions, schedules, and procedures Lead or facilitate regular front desk meetings/check-ins Reduce miscommunication between front desk, therapists, yoga instructors, managers, and ownership Address problems directly and professionally rather than allowing issues to build Build and maintain a culture of direct communication, respect, and no gossip Escalate significant employee or operational issues to leadership appropriately Daily Operations Ensure that the front desk is consistently following ABB systems.

This includes oversight of:

Opening and closing procedures Appointment scheduling Phone and client communication Check-in/check-out procedures Memberships Retail/product sales Gift cards Packages and promotions Payment procedures Cleaning and organization Client documentation Daily financial/reconciliation procedures Front desk supplies Promotional materials Communication of therapist/yoga instructor schedules Other front desk administrative responsibilities Sales & Membership Growth The Front Desk Manager plays an active role in helping ABB grow. Lead by example with memberships, rebooking, upgrades, and product sales Coach staff on how to naturally communicate ABB services and memberships Help the team understand the value behind what they are selling Track front desk sales performance Identify opportunities to improve conversion and retention Communicate successful sales strategies between locations Help execute promotional campaigns and seasonal initiatives This is not a hard-sell environment. We want our team to educate, recommend, and create value for clients -not pressure them.

The clients experience:

A warm, organized, consistent experience at either location Qualifications Required Previous customer service, hospitality, administrative, wellness, or leadership experience Strong organizational and scheduling skills Excellent verbal and written communication Ability to multitask in a busy client-facing environment Comfortable learning and using scheduling/POS/business software Ability to work independently and make sound decisions Reliable attendance and follow-through Comfortable providing feedback and holding others accountable Ability to work at both ABB locations as needed Preferred Previous management or supervisory experience Experience in massage, yoga, fitness, wellness, hospitality, or a similar service-based business Experience with scheduling teams or multiple locations Experience with sales, memberships, or client retention Interest in wellness and creating community

Pay:

$18.00 - $20.00 per hour Expected hours: 20.0 - 35.0 per week

Benefits:

Employee discount Paid time off

Experience:

Customer service: 3 years (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person