[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8},"actionData","errors","routes/ssr/_anon-layout",{"_243":244,"_245":246,"_247":-5,"_248":249,"_250":251,"_252":253,"_254":255},"browse-city",{"_9":10,"_11":12,"_13":14,"_15":16,"_17":18,"_19":20,"_21":22,"_23":24,"_25":26,"_27":28,"_29":30,"_31":32},"careerAreaSlug","human-services","careerAreaName","Human Services","occupationSlug","salon-or-spa-manager","occupationName","Salon / Spa Manager","stateSlug","pa","stateName","Pennsylvania","citySlug","hawley","cityName","Hawley","jobs",[226],"gone",false,"selectedJobDetail",{"_36":37,"_38":39,"_40":41,"_42":43,"_44":45,"_46":47,"_48":49,"_50":51,"_52":53,"_23":54,"_19":20,"_55":28,"_56":57,"_58":59,"_60":61,"_62":63,"_64":65,"_66":67,"_68":28,"_69":70,"_71":70,"_72":28,"_73":28,"_74":75,"_76":77,"_78":79,"_80":28,"_81":28,"_82":83,"_84":85,"_86":87,"_88":89,"_90":91,"_92":93,"_94":95,"_96":97,"_98":99,"_100":101,"_102":103,"_104":105,"_106":107,"_108":28,"_109":110,"_111":112,"_21":22,"_17":18,"_13":14,"_113":114,"_9":115,"_116":117,"_118":119,"_120":121,"_122":123,"_124":125,"_126":70,"_127":37,"_128":39,"_129":114,"_130":131,"_132":133,"_134":135,"_136":137},"selectedJobCompanyDetails",{"_33":34,"_35":34},"profileURL","","CompanyName","id","0f87fb7a8a476b4a55f60089f890b7bd228921bb","slug","spa-concierge-supervisor-0f87fb7a","title","Spa Concierge Supervisor","body","Woodloch Spa Resort LP is hiring a Spa Concierge Supervisor in Hawley, PA. This is a full-time position. The Lodge at Woodloch has a philosophy of personal awakening, allowing guests to discover or reunite with stress-relieving outlets that benefit them long after they leave. The common denominator in each life-changing event at The Lodge at Woodloch is YOU. Each department requires different skills and knowledge that come together to make The Lodge at Woodloch an award-winning wellness retreat. Because of the amazing team, and the impact they have on guests, The Lodge at Woodloch has been honored with awards recognizing them within the Top 10 Wellness Resorts in the World time and time again! We are so lucky to be part of the Woodloch family of resorts. The \"Woodloch Way\" is a term we use to showcase our dedication to hospitality and to each and every one of our staff (family) members. We've created a place where we can work hard, be creative and have our voices heard.

GENERAL PURPOSE OF JOB

Must be detail oriented; efficient and productive in a fast-paced environment. The Spa Concierge Supervisor will work under the Spa Operations Manager in a supportive role. Excellent communication, listening and computer skills. Weekend, evening & holidays a must.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Have the ability to perform all aspects of the spa concierge position. Ensure that all spa concierge provide appropriate and consistent levels of guest service and hospitality while addressing inconsistencies and/or lack of service on a regular basis. Assist guests by providing knowledgeable and detailed information about spa treatments, packages, services, facility amenities, and hours of operation. Utilize spa computers with skill and proficiency. Handle guests' questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Oversee guest communications through email and text messaging, ensuring timely and professional responses to inquiries and requests. Maintain a positive attitude and contribute toward a quality work environment. Stay current on all spa operations information, become well-versed and trained in its application and assist in training spa concierge accordingly. Attend and participate in all training and staff meetings for the spa. Prepare and provide weekly staffing schedules to the Operations Manager, taking into account staff PTO requests as well as scheduling to the needs of the business. Communicate with any and all occurrences involving staff or guests in the spa that require attention. Assist the Spa Operations Manager to ensure that all shifts are covered. If a shift will not be covered by the assigned spa concierge, the lead will work with the Spa Operations manager to make sure that shift is covered. Assist in all areas of spa operation as requested by spa management. Assist in handling guest complaints in the absence of a Spa Manager on Duty.

ESSENTIAL QUALITIES

Friendly attitude High energy Sense of honesty and integrity. Customer service driven. Reliable team member.

SCHEDULE REQUIREMENTS

Must be able to work all shifts and have a flexible schedule, including covering staff call outs.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE

High school diploma, or GED; Previous hospitality experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

MATHEMATICAL SKILLS

Ability to perform operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL

DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to; sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. They are sometimes required to stand for long hours, walk, climb or balance, stoop, kneel, crouch, or crawl and taste or smell. It is also required that the employee be able to lift, turn, or exert force more than 30 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working at this job, the employee must deal with a moderate to loud noise level.

CULTURE:

Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!) We promote teamwork and cooperation We celebrate our staff with appreciation/holiday parties Career development and advancement

BENEFITS

Medical, Dental, and Vision for Full Time, Part Time and Seasonal employees Company-paid Life insurance for Full-Time employees Short Term Disabilities plans, Life and Pet insurance 401k with employer match 529 College Savings Plan Generous Paid Time Off package, Paid Sick & Paid FMLA Flexible & Dependent Care Saving Account (FSA) Complimentary birthday dollars Employee Crisis Fund/ Benevolent Fund Complimentary Day Passes Free use of many facilities, sports complex discounts, golf discounts, wellness programs Dozens of local employee retail discounts •Full benefit details will be disclosed during new employee orientation•","type","jobPosting","source","LC","accountId","83914380","organizationName","Woodloch Spa Resort LP","applicationUrl","https://jobs.equest.com/jobs/PA/woodloch-spa-resort-lp/spa-concierge-supervisor-485018241.html","Hawley, PA","isRemote","location",{"_222":223,"_224":225},"createdAt","2026-09-21T07:24:34.576720606Z","updatedAt","2026-09-24T13:58:00.979Z","publishedAt","2026-09-18T00:00:00Z","expiresAt","2026-10-26T00:00Z","status","active","isExpired","isDiscoverable",true,"isSearchable","isSpotlight","isDraft","careerSkills",[174,175,176,177,178,179,180,181,182,183,184,185,186,187,188],"requiredEducation","high_school","benefitCategories",[169,170,171,172,173],"isEmailRequired","isPhoneRequired","formattedDescription","

Woodloch Spa Resort LP is hiring a Spa Concierge Supervisor in Hawley, PA. This is a full-time position. The Lodge at Woodloch has a philosophy of personal awakening, allowing guests to discover or reunite with stress-relieving outlets that benefit them long after they leave. The common denominator in each life-changing event at The Lodge at Woodloch is YOU. Each department requires different skills and knowledge that come together to make The Lodge at Woodloch an award-winning wellness retreat. Because of the amazing team, and the impact they have on guests, The Lodge at Woodloch has been honored with awards recognizing them within the Top 10 Wellness Resorts in the World time and time again! We are so lucky to be part of the Woodloch family of resorts. The \"Woodloch Way\" is a term we use to showcase our dedication to hospitality and to each and every one of our staff (family) members. We've created a place where we can work hard, be creative and have our voices heard.

GENERAL PURPOSE OF JOB

ESSENTIAL DUTIES AND RESPONSIBILITIES

ESSENTIAL QUALITIES

Friendly attitude High energy Sense of honesty and integrity. Customer service driven. Reliable team member.

SCHEDULE REQUIREMENTS

Must be able to work all shifts and have a flexible schedule, including covering staff call outs.

QUALIFICATIONS

EXPERIENCE

High school diploma, or GED; Previous hospitality experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

MATHEMATICAL SKILLS

Ability to perform operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

PHYSICAL

WORK ENVIRONMENT

CULTURE:

BENEFITS

•Full benefit details will be disclosed during new employee orientation

•

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Find & Apply For Salon / Spa Manager Jobs in Hawley, Pennsylvania

Spa Concierge Supervisor