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Handle inquiries regarding spa services, treatments, and retail offerings.
Monitor appointment schedules and follow up on confirmations and rescheduling.
Provide detailed information on available treatments and promotional packages.
Track inventory levels and manage orders as needed.
Assist in training new staff members regarding guest care and retail operations.
Participate in staff meetings and training focused on operational excellence.
Stay updated on spa industry trends and innovations.
Now viewing: Spa Coordinator
WH
Whim Hospitality
Spa Coordinator
Entry-Level JobVerifiedNo experience needed
Job Description
Primary Responsibilities:
Guest Relations:
Greet and assist guests upon arrival, ensuring a warm and welcoming experience.Handle inquiries regarding spa services, treatments, and retail offerings.
Appointment Management:
Schedule and coordinate appointments for spa services.Monitor appointment schedules and follow up on confirmations and rescheduling.
Sales and Upselling:
Promote and sell spa services and retail products, meeting or exceeding sales targets.Provide detailed information on available treatments and promotional packages.
Retail Operations:
Oversee retail operations within the spa, maintaining organization and product availability.Track inventory levels and manage orders as needed.
Collaboration:
Collaborate with therapists and spa team members for seamless service delivery.Assist in training new staff members regarding guest care and retail operations.
Health and Safety Compliance:
Ensure adherence to health and safety regulations to maintain a safe environment.Participate in staff meetings and training focused on operational excellence.
Continuous Improvement:
Gather guest feedback to implement enhancements to the guest experience.Stay updated on spa industry trends and innovations.