Find & Apply For Animal Control Officer Jobs in Voorhees Township, New Jersey

Animal Welfare Association is a Great Place to Work AWA employees become part of a greater mission to make a difference in the lives of thousands of animals. Benefits for Full Time Employees Health Insurance Vacation and Holidays Discounts on Pet Vaccinations and Medications The Joy of Helping Homeless Animals Find Homes!

Weekend Adoption Counselor Objective:

Ensure quality customer service to all visitors including animal adopters and owner surrenders; process and follow-up on adoptions, surrender appointments, and pet rehoming support.

Essential Functions:

Adoption & Intake Program Process adoption applications to ensure quality adoption matches Follow organization adoption and intake procedures and policies Work closely with Supervisor, Managers, and Director to achieve goals for department Explain concepts of prerelease sterilization of adopted animals and humane euthanasia Input accurate animal information into PetPoint system including medical records Update all animal adoption folders, kennel cards, and messages on a daily basis Complete adoptions through the PetPoint system Become familiar with all adoption animals in order to articulate any issues or special needs animals Counsel surrendering owners on animal retention or rehoming Answer questions relating to pet surrenders and provide resources as necessary Observe and monitor adoption meets and ensure proper procedures are followed Participate in developing special adoption promotions as needed Assist in animal care and handling during emergency situations Front Office and General Functions Immediately greet all visitors in a friendly and timely manner Handle challenging customer service situations and identify when Supervisor should be called in Promptly answer all phone calls, take messages and forward as necessary Maintain and promote positive public image Check and respond to all voicemail and e-mail messages Collect and process payments and accurately produce receipts Receive in-kind donations according to organization procedures Process waivers and remain aware of all organizational promotions Maintain cleanliness and organization of designated adoption space, lobby, and office space Perform opening and closing duties as required and in timely and efficient manner Promote other services including the sale of collars, identification tags, and microchips Communicate regularly with Supervisor regarding department and any issues

Position Requirements:

Commitment to the humane treatment of animals Knowledge of health, behavioral conditions, and basic animal handling; or willingness to learn Quick mathematics knowledge for chemical dilution procedures Adhere to all organizational policies and procedures and safety standards Quickly learn and adapt to changes in policies, procedures, and safety standards Maintain professional appearance and the ability to tactfully and effectively work with the public Maintain a positive and respectful attitude at all times Provide and record accurate information Ability to handle multiple tasks simultaneously Demonstrate flexible and efficient time management and ability to prioritize workload Operate multi-line phone system, basic office equipment, and computers Effective communication skills Problem-solving skills Cash handling skills High quality customer service skills Ability to learn quickly and efficiently Consistently report to work on time and prepared

Qualifications:

High school diploma or GED required; Bachelor's degree in business or other related field preferred 1-3 years' experience in customer service field Working knowledge of PetPoint computer system a plus; basic computer system experience required Familiarity with OSHA, state, and federal laws and regulations with regards to animal sheltering, cleaning, and safety

Physical Factors:

Work performed in shelter environment, mostly in front office, high exposure to animals, including animal handling and training Ability to lift and move up to 50 lbs. unassisted, and over 50 lbs. with assistance Potential exposure to zoonotic diseases, dangerous and fractious animals, high noise levels, wet surfaces, hazardous chemicals, and sharp objects. Peanut butter used throughout the facility. Long periods of standing, bending, stooping, reaching, telephone and computer work, and working outdoors in varying weather conditions may be required

Working Conditions:

Friday, Saturday, Sunday and some holiday work required Overtime work as necessary for staffing levels or finishing tasks To apply, send resume to: nancik@awanj.org