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Law & Public Safety
Document Control / Management Specialist
Bellview, FL

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System One

REL Documentation Specialist

Job Description

Job Title:
REL Documentation Specialist Location:
Hybrid reporting to
Pensacola, FL Pay Rate:
Open to Both C2C and W2 options
Position Type:
Multiyear Contract Description To support the organization by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and the organization. Works under general supervision with limited discretion. Develops alternate course of action based on precedent or policy. Perform moderately complex/varied tasks with moderate impact and limited latitude. Responsibilities
  • Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
  • Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
  • Conduct research and preparation of reference material
  • Ensure effective management of projects from inception through implementation
  • Identify, communicate and resolve technical, tactical and operational project issues and risks
  • Maintain documentation library to ensure currency of processes
  • Provide training to end user in the use of electronic manuals and reference material
  • Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
  • Administer and Develop eNet content
  • Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
  • Ensure clear, concise and effective communication of material
  • Interact with various sub-teams to determine user requirements and specifications
  • Organize policy and procedures according to set standards
  • Recommend strategy for communications
  • Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
  • Write online reference material, instructions and communications
  • Perform other duties as assigned Qualifications
  • Ability to work independently and in a team environment
  • Experience in composing correspondence that adheres to grammar and writing style and standards
  • Experience in managing multiple priorities independently and/or in a team environment to achieve goals
  • Experience in researching, compiling, and documenting data, business processes, and workflow
  • Experience in working and participating in cross-functional, multi-dimensional teams and projects
  • Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
  • Desired - Working knowledge of the organizations products, services, programs, policies and procedures
  • Basic database and presentation software skills
  • Basic skill capturing and translating processes and requirements into easily understood terms
  • Basic skill exercising initiative and using good judgment to make sound decisions
  • Basic verbal and written communication skills
  • Effective organizational, planning and time management skills
  • Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
  • Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience
Ref:
#851-Rockville-S1