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Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer's first line of contact for a variety of issues. Essential Functions Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone\nReviews, researches and/or enters data in various systems to support respective functional area\nCompiles data and provides various regular and adhoc reports to management for review and determination\nServes as frontline customer service to receive, solve and/or escalate customer inquiries and issues\nAssists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review\nIn addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:\nAdditional Quality Assurance/Loss Prevention essential functions:\nSupports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer\nPrioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day\nEnsures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy\nResearches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review\nReviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management\nAdditional Linehaul essential functions:\nReviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager\nCompiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system\nEnters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues\nTracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review\nServes as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution\nPerforms other duties as assigned. Minimum Education High School Diploma or GED required Minimum Experience Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred Knowledge Skills and Abilities General business skills such as typing; data entry and review; and use of phone, copier, and fax\nSoftware skills, including use of Microsoft Office software and web-based applications\nCustomer service skills necessary to effectively and professionally respond to requests\nTime management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Job Conditions Minimal travel required.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Schedule TBD, Part Time Opportunity For details on our comprehensive benefits, click here. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com. Applicants have rights under

Federal Employment Laws:

Know Your Rights\nPay Transparency\nFamily and Medical Leave Act (FMLA)\n

Employee Polygraph Protection Act E-Verify Program Participant:

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). 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Find & Apply For Immigration / Customs Inspector Jobs in Cedar Rapids, Iowa

Sr Operations Admin