Find & Apply For Judge Jobs in Ames, Iowa

Are you looking to help ensure quality and integrity of the State of Iowa's driver testing program? The Iowa Department of Transportation (DOT) is looking to hire a Driver's License Hearing Officer. Our team is committed to providing expert guidance and solutions to complex driver license and identification issues, ensuring that Iowa remains working and moving. Iowa DOT's Mission is Making Lives Better Through Transportation . To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT's five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception .

Location :

Remote position

Shift :

8:00 AM to 4:30 PM Monday through Friday; some travel required ; flexible schedule As an Accelerated Customer Experience (ACE) Hearing Officer, your duties will include, but are not limited to: Serve as a go-to resource and subject matter expert for over 600 Customer Services Bureau employees and county partners , providing guidance and support on complex driver's license issues. Handle incapable driver hearings, discretionary hearings, informal appeals, and recalls , playing a crucial role in resolving advanced-level customer service escalations. Read, interpret, and explain Iowa Code and Administrative Rules to various stakeholders, including defense attorneys, prosecutors, and law enforcement, to ensure compliance and proper license issuance. Lead in the research and resolution of complex customer cases , enabling frontline staff to maintain high service levels and efficient workflow processing. Act as the Department of Transportation's representative in response to court subpoenas, including providing documentation and legal clarification when needed. Support leadership with special projects and backup coverage for various customer service roles, demonstrating flexibility and cross-functional competence.

NOTICE:

This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45. As a State of Iowa employee, you will be eligible for the following benefits: Competitive pay and benefits package including health, dental, flexible spending, and life insurance Insurance benefits start the first month following 30 days of employment and costs can be reviewed here. Opportunities for professional growth and development. Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year. Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match Optional 401A plan with employer contributions. Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial). We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website ! You have the freedom to flourish in Iowa - Apply now! The Iowa Department of Transportation is an equal-opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us Reasonable accommodation such as interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs. The State of Iowa participates in E-Verify , a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: 1) Five years of full-time work experience in public administration (e.g., public-sector management, program oversight, strategic planning, or auditing). 2) All of the following (a and b): a. One year of full-time work experience in public administration (e.g., public-sector management, program oversight, strategic planning, or auditing); and b. A total of four years of education and/or full-time experience (as described in part a), where 30 semester hours of accredited college or university course work in any field equals one year of full-time experience. 3) Graduation from an accredited law school. 4) Current, continuous experience in the state executive branch that includes experience equal to four years of full-time work as a Driver & Identification Service Center Consultant or Administrative Assistant 2. For additional information, please click on this link to view the job description. Within a period of time after hire, as determined by the appointing authority, persons in this class may be required to obtain a valid driver's license..