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Law & Public Safety
Surveillance Officer / Investigator
Greenwood, IN
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First Merchants Bank is seeking a Manager, Bank Protection Fraud Specialist. The Fraud Specialist Manager will lead a team of fraud specialists dedicated to identifying, investigating, and preventing fraudulent activities. This role requires a strategic thinker with strong leadership skills and a deep understanding of fraud detection methodologies. The Fraud Specialist Manager will ensure the team operates efficiently and effectively, maintaining high standards of accuracy and compliance.
Essential Duties and Responsibilities:
Team Management:
Lead, mentor, and develop a team of fraud specialists, fostering a collaborative and high-performance work environment.
Fraud Detection:
Oversee the implementation and enhancement of fraud detection systems and processes to identify suspicious activities.
Investigation:
Direct and support complex fraud investigations, ensuring thorough analysis and documentation. Assist in fraud review queues as necessary.
Reporting:
Prepare and present detailed reports on fraud trends, investigations, and outcomes to senior Bank Protection management. Present detailed findings to Fraud Committee on the monthly call.
Compliance:
Ensure all fraud prevention activities comply with relevant laws, regulations, and company policies.
Training:
Develop and deliver training programs to enhance the team's skills and knowledge in fraud detection and prevention.
Collaboration:
Work closely with other departments to coordinate efforts and share insights.
Continuous Improvement:
Identify opportunities for process improvements and implement best practices to enhance fraud prevention strategies.
Technology:
Stay updated on the latest fraud detection technologies and tools, recommending and implementing new solutions as needed.
Customer Service:
Handle escalated fraud cases with a focus on customer satisfaction and resolution, completing Customer Feedback tickets within the designated SLA. To be successful in this position, we require the following: High school diploma or equivalent (GED). Five (5) years of security, law enforcement, fraud or related experience and two (2) years of management experience. The following would be a plus: Bachelor's degree.
First Merchants offers the following:
Base Pay PLUS Bonuses Medical, Dental and Vision Insurance 401k Health Savings and Flexible Spending Accounts Vacation/Sick Time Paid Holidays Paid Parental Leave Tuition Reimbursement Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!
