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Your Fraud Investigator Day-to-Day Will Involve :

Investigating Suspected Fraud :

Reviewing and investigating reports of suspected fraudulent activity across various accounts and platforms.

Data Analysis :

Utilizing data analysis techniques, critical thinking, and pattern detection to identify fraudulent activity.

Customer & Internal Collaboration :

Gathering information and documentation from customers and internal sources to build comprehensive fraud cases.

Fraud Remediation :

Correcting and remediating fraudulent activity and providing resolutions to affected accounts or individuals.

Reporting & Documentation :

Documenting the rationale and determination for each fraud report, ensuring clear and thorough records are maintained for future reference.

Follow-Up :

Regular follow-up with customers and internal contacts throughout the investigation process to ensure clarity and resolution.

Confidentiality :

Ensuring the confidentiality of all information gathered and maintaining strict privacy throughout the investigative process.

Process Improvement :

Assisting in the implementation of new processes, procedures, and fraud detection methods to enhance overall fraud prevention. Some Things We Consider Critical for This Role (Fraud Investigator) : Experience in

Financial Crime Investigations :

Background in fraud or financial crime investigations is highly preferred. Financial/Customer Support Experience of at least 1 year is required Proficiency with

Data Analysis :

Strong understanding of data analysis techniques to identify patterns of fraudulent activity.

Interpersonal Skills :

Strong ability to develop and maintain productive working relationships with internal teams and customers.

Self-Driven & Resourceful :

Ability to work independently, be persistent in investigations, and maintain high productivity in a fast-paced environment.

Communication & Analytical Skills :

Exceptional written and verbal communication skills with a strong attention to detail.

Technical Proficiency :

Experience with Microsoft Office, particularly Excel, and Google Suite tools.

Creative Problem Solving :

Ability to think critically and come up with innovative solutions to complex fraud issues.

Mac OS Experience :

Familiarity with Mac OS is preferred.

Bonus Attributes :

Ability to

Work Under Pressure :

Thrive in a high-pressure, fast-paced environment while maintaining a high standard of work. Adaptability to

Change :

Ability to quickly adapt to new processes, technology, and changing business needs. Why Join TaskUs? : Be part of a dynamic team that's at the forefront of fraud prevention and investigation. Enjoy a collaborative and fast-paced work environment where your contributions make an immediate impact. Work for a company that values people over profits and prioritizes employee well-being. Access to comprehensive training, career growth opportunities, and competitive benefits. TaskUs is an equal-opportunity employer. Life is better with Us! Find out what it means to work for a company that puts people before profits. LocationNew Braunfels, Texas, United States of AmericaJob TypeFull timeSalary17 USD / Hourly About TaskUs USA TaskUs is a global provider of outsourced digital services and next-generation customer experience (CX) solutions. Founded in 2008, the company specializes in supporting high-growth technology firms and established enterprises across industries like e-commerce, fintech, gaming, and social media. Core Services Digital Customer Experience (CX): Omnichannel customer support, technical assistance, and client relationship management.

Trust & Safety:

Content moderation, fraud detection, and platform safety operations to protect online communities.

AI Services:

High-quality data annotation, image/video labeling, and natural language processing training to support AI and machine learning model development.

Key Differentiators Tech-Enabled Operations:

Integration of automation, AI tools, and analytics to optimize agent performance and operational efficiency.

People-First Culture:

Emphasis on employee well-being, competitive benefits, and modern office spaces to drive low attrition rates and high service quality.

Global Footprint:

Operational hubs across the United States, the Philippines, India, Colombia, and other emerging markets.

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

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Find & Apply For Surveillance Officer / Investigator Jobs in New Braunfels, Texas

Remote Fraud Representative