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Specialist, Alarm Central
at Walmart in Bentonville, Arkansas, United States
Job Description
Position Summary…
What you'll do…
Role summary:
The (USA) Specialist, Alarm Central plays a critical role in monitoring and responding to safety and security alarms by coordinating appropriate responses, including dispatching security patrols and alerting emergency services. This position involves continuous system reviews to identify potential risks, managing communications during incidents, and compiling detailed reports. The role requires adherence to company policies and ethical standards while fostering collaborative relationships across teams. The Specialist supports a secure environment by maintaining confidentiality, demonstrating integrity, and contributing to continuous improvement efforts that enhance safety and operational excellence.
About the team:
Alarm Central operates within the Emergency Operations Center and the Global Security Operations Center, supporting store, club, and distribution center managers alongside asset protection associates. The team manages fire, panic, and burglary alarms across Walmart locations in the United States and Puerto Rico, ensuring compliance with UL and NFPA standards. Operating 24/7/365, Alarm Central provides timely responses, training, and resources to responsible parties, enhancing safety and security. The team's dedication ensures Walmart remains a secure environment for all, especially during peak periods such as holidays, by delivering reliable support and expert guidance around the clock.
What you'll do:
+ Monitor and investigate alarms, coordinating timely responses including dispatching security patrols or alerting emergency services as necessary.
+ Assist associates during safety or security events, ensuring their well-being and travel security.
+ Conduct continuous reviews of multiple systems to identify and mitigate potential risks.
+ Notify and coordinate corporate responses by distributing advisories and communications related to safety or security incidents.
+ Compile detailed daily and incident reports in compliance with company policies and procedures.
+ Provide backup and on-call security support as required, maintaining confidentiality and ethical standards.
What you'll bring:
+ Proven experience in monitoring and responding to alarm systems, including fire and security alarms, in compliance with industry standards such as NFPA 72.
+ Strong knowledge of access controls, alarm devices, and security systems to effectively manage safety and security
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