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Now viewing: Integrated Security Systems Technician
TS
The Security Group
Integrated Security Systems Technician
Job Description
Job brief This is a security equipment installer position. We sell and service electric locking hardware, access control equipment, video surveillance, video intercom and other security-related equipment. We are looking for a self-starter technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Responsibilities Provide service and customer support during field visits or dispatches Tie workflow to schedule Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Document processes Operate vehicle in a safely manner and use field automation systems Follow all company's filed procedures and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements Proven field service experience or ability to demonstrate technical abilities with regard to the use of tools/installation of parts/equipment Ability to troubleshoot, test, repair and service technical equipment English literacy Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Positive mental attitude and ability to work well in a team environment