Find & Apply For Maintenance / Service Supervisor Jobs in Parkville, Maryland

Automotive Service Manager - Mid-Atlantic Region

CONFIDENTIAL OPPORTUNITY

Job Type:

Full-time Pay:

$90,000 - $150,000+ per year, based on experience and performance Busy Service Department. Great Pay. Great Benefits. Serious Opportunity. A well-established, high-volume automotive dealership organization in the Mid-Atlantic region is conducting a confidential search for an experienced Automotive Service Manager . We operate a busy, fast-paced service department with strong customer demand and are looking for a proven fixed operations leader who knows how to lead people, improve performance, increase profitability, and deliver an exceptional customer experience. This is an excellent opportunity for an experienced dealership Service Manager who wants the resources and earning potential of a successful operation while working with an organization that values leadership, accountability, growth, and results. All applications and inquiries will be handled confidentially. What You'll Do As Service Manager, you will have responsibility for the overall performance of the service department, including: Lead the day-to-day operation of a busy, high-volume service department Manage, coach, motivate, and develop service advisors, technicians, and support personnel Build a positive, accountable, performance-driven culture Maintain an efficient workflow throughout the service drive and shop Maximize technician productivity and shop capacity Monitor and improve key performance indicators, including RO count, hours per RO, ELR, labor gross, productivity, efficiency, and customer retention Drive service sales, profitability, and departmental growth Maintain high levels of customer satisfaction and CSI Review departmental performance and identify opportunities for improvement Manage warranty procedures, claims, approvals, and manufacturer requirements Handle escalated customer concerns professionally and effectively Work closely with Parts, Sales, and other dealership departments Recruit, train, retain, and develop high-performing team members Maintain manufacturer, safety, and dealership compliance standards Develop processes that improve the customer experience while increasing departmental profitability Who We're Looking For We are seeking an experienced automotive professional with a demonstrated history of leadership and results.

Preferred qualifications include:

Proven experience as an Automotive Service Manager or Fixed Operations Manager Experience managing a high-volume franchised dealership service operation Strong understanding of dealership fixed operations Demonstrated ability to grow service revenue and gross profit Strong understanding of technician productivity, efficiency, and effective labor rate Experience managing service advisors and technicians Knowledge of manufacturer warranty processes and procedures Experience with dealership DMS and service scheduling systems Strong analytical skills and the ability to manage by the numbers Excellent leadership, coaching, communication, and organizational skills Ability to recruit, develop, and retain talented employees Strong customer-service and problem-resolution skills A competitive, results-oriented leadership style Why Consider This Opportunity? This isn't a department waiting for customers to show up. You'll be stepping into a busy service operation with established customer demand and significant opportunity for continued growth.

We offer:

Excellent compensation with performance-based earning potential Busy, high-volume service department Strong existing customer base Established dealership organization Excellent benefits package Medical, dental, and vision insurance 401(k) retirement program Paid time off Personal time Employee Assistance Program Additional voluntary insurance benefits Professional development and advancement opportunities Experienced leadership and organizational support Long-term career opportunity Benefits Eligible employees have access to a comprehensive benefits package that may include:

Paid Time Off:

Paid time off is available to eligible employees, with additional PTO opportunities based on tenure.

Personal Time:

Additional personal time is available to eligible full-time employees.

Medical, Dental & Vision:

Health insurance options are available for eligible full-time employees and their families.

Retirement Savings:

401(k) retirement savings opportunities are available to eligible employees.

Voluntary Benefits:

Additional insurance options may include short-term disability, long-term disability, life insurance, accident insurance, critical illness coverage, cancer insurance, and legal assistance.

Employee Assistance Program:

Confidential EAP resources are available to employees and eligible household members. Ready for Your Next Leadership Opportunity? If you're currently leading a dealership service operation and believe you can take a busy service department to the next level , we want to hear from you. We're especially interested in candidates who understand that a great Service Manager doesn't simply manage the department—they develop people, create accountability, improve processes, take care of customers, and drive results. Apply through Indeed with your resume and a brief overview of your automotive service management experience.

CONFIDENTIALITY

This is a confidential search. We understand that many qualified candidates are currently employed. All applications, resumes, and conversations will be treated with discretion and confidentiality.

Explore The Benefit Package Paid Time Off:

40 hours available each calendar year for full-time and part-time employees, beginning after 106 days of employment. Multiple tiers of PTO for full-time employees with seniority beyond 5 years.

Personal Time:

32 hours available each calendar year for full-time employees, beginning after 1 year of employment.

Core Benefits:

Medical, Dental & Vision plans are available for full-time employees and their families, effective the first of the month following 60 days of employment.

Voluntary Benefits:

Short Term Disability, Long Term Disability, Universal Life, On and Off the Job Accident Insurance, Critical Illness Insurance, Cancer Insurance, and Legal Assistance Insurance plans are available for full-time employees, effective the first of the month following 60 days of employment.

Retirement Savings:

3% auto enrollment into a 401(k) Target Date Fund for full-time and part-time employees, beginning after 1 year of employment, and at least 1,000 hours of service.

Employee Assistance Program:

EAP available to all employees and their households, beginning the first day of employment.

Pay:

$90,000.00 - $150,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Paid time off Referral program Vision insurance

Work Location:

In person