Find & Apply For Maintenance / Service Supervisor Jobs in Rye Brook, New York

Service Manager Amplify People - 1.0 Rye Brook, NY Job Details Full-time $85,000 - $100,000 a year 23 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Customer communication Home automation systems IT system monitoring Managing clients in a customer support role Control system programming (AV systems) Full Job Description Company Overview We are partnering with a well-established luxury smart home technology company based in Rye Brook, NY, serving high-end residential clients throughout Westchester County. With more than 25 years in business, this integrator has built deep, long-standing relationships with an elite clientele and earned a reputation for uncompromising quality and service. Leadership describes the team as a close-knit family that puts people first and prides itself on transparency and straight-shooter communication. The company is entering a significant growth phase and is investing seriously in building out its service department into a business unit that can rival installation in scale and importance. Why Join Us? Build and Lead a Growing Department — This is a ground floor opportunity to help build the company's service department from within, with a clear path to hiring and leading a team as it grows. Real Input, Not Just Execution — The right person will help shape the company's formal service program and service contract structure from scratch, not just carry out an existing playbook. Realistic On-Call Expectations — True after-hours deployment is rare, happening only a handful of times in more than six years. Most weekend responsibilities are limited to monitoring email and the occasional client response. People-First, Straight-Shooter Culture — Leadership is explicit that the business is built around taking care of people first and communicating honestly, even when it's not easy. Established Reputation, Room to Grow — With more than 25 years in business and a loyal, high-end residential clientele, the company is entering a period of significant growth and investing in the people who help get it there. Quarterly Bonus Tied to Your Impact — Compensation includes a quarterly performance bonus tied to service revenue and customer satisfaction, on top of a competitive base salary. Job Overview The Service Manager will be the primary point of contact for all service-related requests, from established clients and newly onboarded accounts alike. This is a hands-on, client-facing role that blends technical programming work with day-to-day service coordination. The Service Manager will respond directly to client communications, resolve issues remotely whenever possible, and deploy onsite to complete programming, troubleshooting, or system adjustments when a remote fix isn't enough. A key part of the role is proactive: each morning, the Service Manager monitors client systems to catch offline devices or emerging issues before they become service calls. When additional support is needed for a same-day or urgent issue, this person coordinates with the broader team through shared communication channels. This is a true ground-floor opportunity. The Service Manager will work closely with ownership to help build and formalize the company's client-facing service program, with a clear path to growing the department into its own team as it scales. The ideal candidate is a proactive self-starter who takes ownership of a service call from first contact through resolution and thinks several steps ahead rather than waiting to be told what to do. Responsibilities Serve as the primary point of contact for all service-related client communications, responding to emails and coordinating scheduling Diagnose and resolve issues remotely when possible, and deploy onsite to complete programming, troubleshooting, or system adjustments when needed Proactively monitor client systems each morning to identify offline devices or emerging issues before they become service calls Coordinate with the broader team through shared communication channels when additional support is needed for a same-day or urgent issue Help develop and formalize a client-facing service program, including a formal service contract Build toward growing the service department into its own team, with the opportunity to hire and lead additional staff as the department scales Monitor email and respond to occasional client communication outside standard business hours Support programming and installation on full system builds as time and capacity allow Qualifications Required Qualifications Strong programming and troubleshooting experience within residential smart home and home automation systems Comfortable working independently, prioritizing multiple client requests, and communicating directly and professionally with clients A proactive, self-starter mindset with the ability to anticipate needs and connect the dots without being told what to do Comfortable monitoring client systems and responding to occasional client communication outside standard business hours Preferred Qualifications Experience with Control4 strongly preferred; experience with Lutron or other major home automation platforms is also valued Prior experience growing or managing a service department, or genuine interest in doing so An entrepreneurial mindset and interest in helping shape a growing business unit Benefits Health, dental, and vision insurance Paid time off (PTO) and company holidays Company Vehicle Retirement savings plan Compensation $85,000 to $100,000 base salary, based on experience, plus a quarterly performance bonus kfrGbef0AG