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Now viewing: Service Manager
HC
HERITAGE CDJR OF LOGAN
Service Manager
Job Description
Job Summary We are seeking a dynamic and experienced Service Manager to lead our automotive service department with energy and enthusiasm. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive sales growth through effective team leadership and technical expertise. Your passion for automotive repair and strong management skills will inspire your team to deliver top-quality service while maximizing profitability. This position offers an exciting opportunity to shape a high-performing service team in a fast-paced, customer-focused environment. Responsibilities Lead and motivate the service department team, including service technicians and advisors, to achieve operational excellence and sales targets. Oversee vehicle diagnostics, repairs, and maintenance services such as oil changes, brake repairs, suspension work, tire services, shocks & struts, transmissions, air brakes, and collision repairs. Manage estimating processes using computer-aided vehicle damage estimating software to ensure accurate and timely quotes. Upsell additional services and repairs by effectively communicating benefits to customers while maintaining transparency and trust. Ensure all service writing is thorough, accurate, and compliant with dealership standards; handle customer inquiries with professionalism and enthusiasm. Monitor and order supplies as needed, and coordinate with vendors to maintain smooth workflow. Maintain high standards of customer service by addressing concerns promptly and ensuring a positive experience from start to finish. Handle cash transactions accurately while maintaining proper documentation and records. Drive continuous improvement initiatives in auto service management practices to enhance efficiency, quality, and customer satisfaction. Ensure manufacturer compliance and warranty processes. Qualifications Proven experience in auto service management or a similar leadership role within a dealership or automotive repair shop. Stellantis/Chrysler, Dodge, Jeep, Ram experience is extremely beneficial Strong mechanic background with hands-on experience in automotive diagnostics, repair procedures, and vehicle maintenance. Familiarity with estimating software and auto estimating techniques; experience with computer-aided vehicle damage estimating is highly preferred. Knowledge of automotive systems including transmissions, brakes, suspension components, air brakes, tire services, shocks & struts. Excellent customer service skills with the ability to communicate effectively with clients about repairs and recommendations. Demonstrated ability to upsell services ethically while maintaining customer trust. Dealership experience is a plus; familiarity with auto repair, sublet repair and warranty processing is advantageous. Mechanical knowledge combined with sales skills such as auto estimating and service writing. Valid driver's license with a clean driving record; ability to operate various automotive tools and equipment safely. Pay range will be based on experience and performance related metrics. Join us as a Service Manager where your leadership fuels success! Bring your passion for automotive excellence, your knack for sales through upselling techniques, and your dedication to delivering outstanding customer experiences—your next career move starts here!