Find & Apply For Maintenance / Service Supervisor Jobs in Triadelphia, West Virginia

Crown Auto Group Automotive Service Manager / Lane Manager Overview Crown Auto Group is seeking an experienced Automotive Service Manager / Lane Manager to oversee the daily operation of a dealership's service department. This is a hands-on leadership position responsible for service department performance, customer satisfaction, technician productivity, workflow, and profitability. Responsibilities Lead, coach, and hold service advisors and technicians accountable for performance. Manage daily service lane operations, customer flow, appointments, and repair-order activity. Assist advisors with customer concerns, repair estimates, declined services, and difficult situations. Monitor technician productivity, efficiency, dispatching, and shop workflow. Review repair orders for accuracy, profitability, and proper documentation. Work closely with the Parts Department and other dealership departments to keep repairs moving efficiently. Monitor CSI, customer satisfaction, customer retention, and service comebacks. Track key service department metrics including labor sales, gross profit, hours per RO, effective labor rate, and technician efficiency. Identify opportunities to increase customer-pay service, maintenance sales, and service retention. Ensure dealership, manufacturer, warranty, and safety procedures are followed. Train, develop, and motivate the service team while maintaining a positive and professional work environment. Assist with staffing, scheduling, performance management, and overall fixed operations planning. Qualifications 3+ years of automotive dealership service experience preferred. Previous experience as a Service Manager, Assistant Service Manager, Service Advisor, Lane Manager, or Shop Foreman. Strong leadership, communication, customer-service, and conflict-resolution skills. Understanding of dealership service operations, automotive repair, and service department financial metrics. Ability to work in a fast-paced, high-volume dealership environment. Experience with a Dealer Management System (DMS) preferred. Valid driver's license with acceptable driving record. Benefits Competitive salary and performance-based incentives Health, dental, and vision insurance Paid time off 401(k) or retirement plan Employee vehicle and service discounts Manufacturer and dealership training Career advancement opportunities within

Crown Auto Group Pay:

$75,000.00 - $115,000.00 per year

Benefits:

401(k) Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person