Find & Apply For Refrigeration Technician Jobs in Apopka, Florida

Job Title:

Mobile Service Coordinator - Trailer Repairs & Transport Refrigeration Position Overview The Mobile Service Coordinator is responsible for scheduling, dispatching, and coordinating mobile technicians who perform on-site and roadside service for transport refrigeration units (TRUs/reefers) as well as general trailer repairs and maintenance. This includes work on refrigeration systems (e.g., Cargobull, Carrier Transicold, Thermo King) and trailer components such as brakes, suspension, lighting, air systems, body/structure, doors, liftgates, and related equipment. In a retail/customer-facing environment, the coordinator also serves as a primary point of contact for providing repair estimates, obtaining customer approvals, and managing the service experience from initial inquiry through completion. The role optimizes technician routes and ensures timely, high-quality service to minimize fleet downtime while supporting revenue through clear communication of pricing and options. Key Responsibilities Answer inbound calls, emails, and messages; gather detailed information on refrigeration issues (fault codes, symptoms, unit location, load status) and trailer repair needs (brakes, lights, suspension, air leaks, structural damage, etc.); provide basic troubleshooting guidance when appropriate. Schedule and dispatch mobile service technicians efficiently, matching jobs to technician skills, location, availability, and priority (emergency breakdowns vs. scheduled PM or inspections). Optimize daily and weekly routes to maximize productivity while meeting customer ETAs and response-time commitments for both reefer and trailer work. Create, update, and close work orders in the service management/dispatch system; track job status in real time and follow up on open items for refrigeration units and trailer components. Prepare or obtain preliminary and formal repair estimates for refrigeration and trailer work; present options, pricing, and timelines to customers and secure authorization before work begins. Communicate estimated costs, recommendations, and any scope changes clearly; follow up to obtain approvals and manage customer expectations throughout the process.

Coordinate parts and materials:

check inventory, place orders, arrange deliveries to technicians or job sites, and track backorders for reefer components, trailer parts (brakes, lights, seals, etc.), and related supplies. Communicate proactively with customers regarding appointment times, delays, repair findings, and completion status for both refrigeration and trailer services. Collaborate with service managers, parts teams, and technicians to resolve issues, escalate complex problems, and ensure accurate documentation (including photos, notes, labor, and parts usage). Support preventive maintenance programs and

DOT/FHWA

inspections by scheduling recurring services based on unit hours, mileage, manufacturer guidelines, or customer contracts. Handle after-hours or on-call coordination as required (rotation-based) for emergency reefer failures or trailer breakdowns. Maintain accurate customer and equipment records; assist with invoicing preparation, warranty claims, and service reports covering both refrigeration and trailer repairs. Monitor technician productivity, non-productive time, and compliance with safety, environmental (e.g., refrigerant handling), and regulatory procedures. Provide excellent customer service and contribute to continuous improvement of dispatch and service processes. Required Qualifications High school diploma or equivalent; additional technical or business training preferred. 1-3+ years of experience in service coordination, dispatching, customer service, estimating, or administrative support in a field-service, HVAC/R, transportation, fleet, trailer repair, or mechanical/retail service environment. Strong organizational skills and ability to multitask in a fast-paced setting with competing priorities. Excellent verbal and written communication skills; professional phone manner and ability to explain technical issues, pricing, and repair options in clear, customer-friendly language. Proficiency with computers, Microsoft Office (Outlook, Excel), and field-service/dispatch software (experience with systems such as Excede, Karmak or similar is a plus). Valid driver's license and clean driving record (occasional local travel or vehicle use may be required). Ability to work independently with minimal supervision while collaborating effectively with a team. Attention to detail and strong problem-solving skills. Preferred Qualifications Prior experience with transport refrigeration (reefer), trailer service/repairs, heavy-duty truck/trailer maintenance, or commercial HVAC/R. Familiarity with major TRU brands (Cargobull, Carrier, Thermo King) and basic understanding of refrigeration systems, electrical diagnostics, diesel engines, and common trailer systems (brakes, air lines, suspension, lighting, bodywork). Experience preparing or presenting service estimates and securing customer approvals in a retail or customer-facing setting. Experience coordinating mobile or roadside service operations for fleets. Knowledge of EPA refrigerant regulations, DOT inspection requirements, or related compliance standards. Bilingual skills (e.g., English/Spanish) a plus in many markets. Physical & Work Environment Requirements Primarily office-based with frequent phone and computer use. Ability to sit or stand for extended periods and occasionally lift up to 20-25 lbs (e.g., parts or supplies). May involve shift work, early starts, or rotating on-call coverage for after-hours emergencies. Fast-paced retail/service environment requiring calm, professional handling of urgent customer situations (e.g., temperature-sensitive loads or trailers out of service) and clear discussion of pricing. What Success Looks Like High customer satisfaction scores and minimal complaints about scheduling, communication, or estimating. Efficient technician utilization and reduced response/repair times for both reefer and trailer work. Accurate, timely work-order, estimate, and parts tracking with low error rates and strong approval conversion. Strong teamwork and support for the mobile service fleet while contributing to revenue through effective customer interactions.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person