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INFORMATION SERVICES TECHNICIAN I

Rhode Island Department of Education - 4.3 Providence, RI Job Details Full-time 9 hours ago Qualifications Visitor query response Customer communication Educational administrative software Word processing Student record keeping In-person customer service Filing Student information system Technical support Productivity software Research assistance for reference services Machine minor repairs Entry level Client interaction via phone calls Full Job Description Join the Office of Educator Excellence and Certification Services as an Information Services Technician 1 and play a vital role in supporting Rhode Islands educator certification programs. In this position, you will provide technical, administrative, and customer service support to ensure the accurate and efficient processing of certification applications for educators across the state. Working in a fast-paced environment, you will utilize the eCert system and other electronic platforms to process applications, maintain certification records, and respond to inquiries from educators, school districts, state agencies, and members of the public. This role is an excellent opportunity for a detail-oriented professional who enjoys delivering exceptional customer service, navigating complex processes, and helping educators successfully achieve and maintain certification. Join our team and make a meaningful impact on the states education workforce.

Job Description

GENERAL STATEMENT OF DUTIES

To perform technical work providing information, publication, resource, reference and other statewide, centralized information/library/communications services; to access and process data through electronic networks and the Internet using word processing, the World Wide Web (WWW) and various software programs; and to do related work as required.

SUPERVISION RECEIVED

Works under the general supervision of a supervisor with latitude for the exercise of independent judgement; work is reviewed in process and upon completion for conformance to established policies, procedures and regulations.

SUPERVISION EXERCISED

Usually none.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED

To perform a variety of technical work providing information, publication, resource, reference and other statewide centralized information/library/communications services.

To access and process data through electronic networks and the Internet using word processing, the WWW and various software programs.

To assist in answering requests and providing information on a wide variety of services and programs.

To answer the telephone and in-person requests for general information from other state agencies and the general public.

To make routine contacts with the public, state officials, employees, etc.

To disseminate printed materials and correspondence.

To compile and maintain statistics and other data.

To provide information and assistance to state agencies, community organizations, the public and others.

To receive and process requests for reformatting of state documents into alternative formats.

To perform simple, routine repairs to equipment.

To maintain an inventory of supplies.

To do related work as required.