Find & Apply For Satellite / Broadband Technician Jobs in Mount Vernon, Ohio

Knox County, Ohio 9-1-1 is seeking motivated and tech savvy professionals for our county-wide public safety communications team. Knox County is located in the heart of Ohio, near the state capital of Columbus. With a county population of 61,000 residents our team processed over 125,000 calls, 36,000 public safety incidents, and 17,000 9-1-1 emergency calls in 2014. Public Safety Communications Technicians are responsible for the receipt of 9-1-1 and non-emergency calls for service, radio dispatch and communications with our public safety partners, and operation of the State's NCIC criminal database. This position requires an outgoing and confident personality, with a good understanding of modern computer technology and a drive to help and support the residents and responders in Knox County. Candidates with backgrounds in dispatch, fire, EMS, law enforcement, or security are encouraged to apply as well as candidates who feel they have the right personality and skills. This is a part-time position with the opportunity for full-time appointment at the conclusion of the candidate's training period and as positions are made available. Examples of Duties / Knowledge & Skills

ESSENTIAL FUNCTIONS OF THE POSITION

60%(1) Under direct supervision of a Dispatch Supervisor, operates two-way radio to receive and transmit messages to appropriate personnel regarding Fire, EMS, and law enforcement to various locations in the Knox County; dispatches appropriate personnel to calls for service; maintains contact and provides information to coordinate on- site activities of personnel; operates 9-1-1, L.E.A.D.S./N.C.I.C. and/or Telephone Device System for the Deaf to send and receive messages and/or request and receive law enforcement data; receives and transmits calls for support services (e.g., hospital notification, wrecker services, utility/maintenance personnel, etc.); troubleshoots minor hardware/software glitches/problems; collects information regarding crimes, accidents or other emergency situations in progress and relays information to appropriate personnel; understands state and local laws and prepares relevant documentation; receives and screens emergency telephone calls; provides medical, fire and law enforcement advisement to callers; enters and retrieves information into and from computer; receives and understands location based information to assist in dispatch; receives and understands GIS, mapping and aerial photographic information; monitors businesses and residential premises burglar and fire alarm systems; monitors modern CCTV and video surveillance systems; and reviews, interprets and follows department directives. 20%(2) Performs record-keeping functions including preparing and maintaining information of a sensitive or confidential nature; maintains record of communications; keeps logs of daily events; and processes daily reports. 10%(3) Assists with the training and development of new employees and/or co-workers•. 5%(4) Attend required trainings or organizational meetings as scheduled. 5%(5) Assists/greets public (e.g., answers general inquiries, provides general information, and directs public to proper authority) and other associated organizations (e.g. government departments/personnel, public safety departments/personnel, and local businesses/personnel) in person, via telephone, via email, via computerized instant message system, and via computerized intercom system. (6) Maintains required licensure and certification in Cardiopulmonary Resuscitation, Emergency Medical Dispatch, Telecommunications, and Incident Management; attends training as required. (7) Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions. (8) Demonstrates regular and predictable attendance.

MINIMUM ACCEPTABLE CHARACTERISTICS

Knowledge of:

• interviewing;
• LEADS computer operations;
• public safety radio dispatching procedures;
• 9-1-1 terminal operating procedures;
• two-way radio operations; data processing techniques and procedures;
• data security;
• safety practices and procedures;
• certification/licensure requirements;
• department goals and objectives;
• department policies and procedures;
• emergency medical care procedures;
• first aid practices;
• cardiopulmonary resuscitation;
• Automated Mapping and Information Management Systems;
• state and local laws;
• security practices and procedures; public relations; office practices and procedures; English grammar and spelling; records management;
• local geographical area.

Ability to:

interpret a variety of instructions in written, oral, picture, or schedule form; interpret extensive variety of technical material in books, journals, and manuals; read maps and other GIS data systems; deal with problems involving several variables within familiar context; deal with many variables and determine specific action; recognize unusual or threatening conditions and take appropriate action; define problems, collect data, establish facts, and draw valid conclusions; exhibit excellent decision making and critical thinking skills, especially under high-stress; work effectively in a team environment; exercise independent judgment and discretion; complete routine forms; prepare routine correspondence; prepare accurate documentation; compile and prepare reports; respond to routine inquiries from public and/or officials; communicate effectively;

• train or instruct others; understand a variety of written and/or verbal communications;
• maintain records according to established procedures; work alone on most tasks; cooperate with coworkers on group projects; answer routine telephone inquiries; handle sensitive inquiries from and contacts with officials and general public;
• develop and maintain effective working relationships; demonstrate manual dexterity; move quickly and effectively from one task to another;
• operate dispatch and radio equipment.

Skill in:

typing; data entry; computer operation;

• switchboard or telephone console operation; use of modern office equipment; motor vehicle operation;
• use or operation of dispatch equipment; above- average proficiency with general technology systems.
• Indicates developed after employment Minimum qualifications & Requirements

LICENSURE OR CERTIFICATION REQUIREMENTS

Must possess a valid Ohio driver's license; must possess or have ability to obtain Emergency Medical Dispatch certification (NAED); must possess or have ability to obtain American Heart Association CPR certification; must possess or have ability to obtain Telecommunicator I certification (APCO, NAED); must possess or have ability to obtain

L.E.A.D.S.

Basic Operator certification (ODPS); must possess or have ability to obtain NIMS 100, 200, 700 and 800 certifications (FEMA); must maintain insurability under the County vehicle insurance policy. Point of Contact Online applications can be completed at: http://www.knoxcountyohio911.com/employment/ and emailed to operations@knoxcountyohio911.

com or mailed to:

Knox County 9-1-1 117 East High Street Suite B153 Mount Vernon, Ohio 43050 Questions can be directed to Laura Webster, Operations Manager at operations@knoxcountyohio911.com or 740-393-6728.