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Propane and Oil Technician 2nd shift Noon to 8:00 pm Palmer Gas & Oil - 4.6 Atkinson, NH Job Details Full-time $30 - $42 an hour 6 days ago Benefits Paid jury duty Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Uniform allowance Employee assistance program Vision insurance 401(k) matching Employee discount Fuel discount Bereavement leave Life insurance Referral program Qualifications Customer communication Gas Fitters License Mechanical troubleshooting Full Job Description SUMMARY Provides customer service and satisfaction by efficiently maintaining and repairing all Propane and Oil and A/C appliances sold by the company to Residential and Commercial customers in a manner that supports the company's commitment to service excellence and customer satisfaction.

WORK HOURS 12

00 pm to 8:00 pm or 11:00 am or 7:00 pm Must be available to work on Saturdays and Sundays as needed and be a part of an on-call service rotation. Occasionally, during our busy season, additional hours may be required to meet our business needs. On-call is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Responsible for efficient communication, harmonious interaction and support of co-workers and management team members. Drives company vehicles safely and to perform requested service at customer's home or place of business to meet customer requirements and company productivity goals. Responds and drives to scheduled service call by dispatch or through answering service when on-call. Follows all company polices & procedures for customer repair visits. Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable. Diagnoses diverse electrical and mechanical service issues. Explains the diagnosed issue in concise terms to the customer, together with the resolution. Understands, and articulately conveys, company pricing and services to customers. Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services). Completes visit by obtaining customer signature and correct customer information, including email address and phone number. Able to identify and correct any leaks from the tank to equipment connection. Attends seminars, training classes, and meetings sponsored by company. Repairs, installs and maintains gas and oil appliances, and heating, boiler, and furnace systems. Performs gas checks, tune ups, and clean outs on heating equipment. Installs propane gas tanks and oil tanks and related equipment. Maintains all required paperwork associated with service installations and service maintenance calls. Notes to customers account, any issues that require repair or compromise delivery or service. Maintains stock, parts, tools and safety and personal protective equipment in the vehicle. Maintains company vehicle, including frequent interior and exterior cleaning, and refueling. Performs pre- and post-trip inspections and reports all vehicle conditions requiring attention for continued safe operation and proper vehicle maintenance Assists in training new employees. Works on various projects and jobs assigned by the manager. Assists in performing tasks of other employees within the department as needed. Proficient in the use of electronic devices. Required to wear company provided uniforms. At the end of each job, call into dispatch to clear and confirm next job and refresh your tablet. If additional work is needed at the customer's location, schedule a follow up note. Always maintains and promotes company brand guidelines and core values (Friendly, Simple, Safe).

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work independently. Exceptional customer service skills. Must have NH gasfitter's license. Maine and Mass gasfitter's license a plus Maine Oil and Mass Oil a plus. Must be willing to get all licenses that the company helps train A/C skills a plus. Must be willing to learn. Must have strong troubleshooting skills Safe driving record CETP training Medical card must keep current.

Pay:

$30.00 - $42.00 per hour

Benefits:

401(k) 401(k) matching Bereavement leave Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Fuel discount Health insurance Life insurance Paid jury duty Paid time off Referral program Tuition reimbursement Uniform allowance Vision insurance

License/Certification:

Gas Fitters License (Required)

Work Location:

In person