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Hospitality Operations Evaluator CrossCheck QA Waltham, MA Job Details Full-time $65,000 - $70,000 a year 11 hours ago Qualifications Nutrition Food quality maintenance Kitchen health and safety standards Quality assurance experience within food and beverage industry Data analysis reporting Food service health code compliance Safety regulations Coaching Compliance audits & assessments Data reporting Contract performance monitoring Mid-level Quality reports Analysis skills Sensory evaluation HACCP Contractual compliance checks Hospitality industry experience Facility safety audits Internal compliance assessments Food industry Test scoring Regulatory compliance analysis Quality control experience within food and beverage industry Cleaning and sanitation quality assurance Communication skills Food safety auditing Facility inspection FDA regulations Service level agreement (SLA) management Full Job Description At CrossCheck, a Quality Assurance Evaluator is responsible for conducting thorough, unbiased, on-site assessments of food and hospitality operations to ensure excellence in service, safety, and compliance. Key Responsibilities Evaluators at CrossCheck focus on the following core areas during their assessments:

Food Quality & Safety:

Measuring taste, consistency, and visual appeal while reviewing compliance with regulations like ServSafe, HACCP, and the FDA.

Guest Experience:

Evaluating staff responsiveness, professionalism, and overall service execution.

Operational Compliance:

Verifying adherence to contract standards, service-level agreements (SLAs), and internal operational policies.

Facility Inspections:

Assessing the cleanliness, upkeep, and functionality of equipment and facilities - both front and back of house.

Reporting & Documentation:

Delivering detailed software-generated but human evaluator driven reports within 48 hours that include photo documentation of key findings and weighted scoring - often compared to the last evaluation cycle.

Accountability Coaching:

Partnering with client teams to interpret findings and guide the implementation of corrective action plans. Qualifications and Professional Profile While specific postings may vary by industry (e.g., Higher Education, Healthcare, or Corporate Dining), successful candidates typically possess:

Industry Expertise:

A background in hospitality, often with experience in management or specialized consulting.

Analytical Skills:

The ability to translate observations into quantifiable data and trends.

Communication:

Strong interpersonal skills for one-on-one coaching sessions and clear, concise digital reporting.

Regulatory Knowledge:

Familiarity with nutrition standards and sector specific safety regulations (e.g., senior living or campus dining) - informed by certifications like ServSafe Industries Served Evaluators work across several specialized hospitality sectors:

Corporate Dining:

Enhancing workplace culture through food service quality.

Healthcare:

Maintaining nutrition and safety standards for patients.

Higher Education:

Supporting student-focused dining programs.

Senior Living:

Maintaining nutrition and safety standards for residents. Travel Requirements Evaluators are expected to travel weekly to client locations to conduct onsite assessments, where assessments are intentionally clustered against major metro market penetration for business and travel efficiencies. CrossCheck, part of the Phoenix3 Collective portfolio, CrossCheck is a comprehensive Quality Assurance (QA) and contract compliance platform designed to evaluate and enhance onsite food and hospitality services across senior living, healthcare, corporate, higher education, and hospitality sectors. As a trusted partner, CrossCheck collaborates with organizations to align vision, assess performance, and drive continuous improvement in the dining and hospitality sectors. Through a structured four-part approach, CrossCheck delivers customized assessments, real-time analysis, and prescriptive action planning to ensure measurable and sustainable improvements. More information about CrossCheck can be found at CrossCheck | Quality Assurance (QA) and contract compliance platform. Don't meet ALL the requirements but think you have the ability and determination to have an impact in this role? Let us know! Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences. We are a culture of learners, and we want culture accelerators who are willing to learn and grow. If you think that is you and this role fits with your career aspirations, give it a shot!