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Marketing Platform Quality Assurance Analyst Pollard Banknote Limited - 3.4 Ypsilanti, MI Job Details Full-time 2 hours ago Benefits Profit sharing Health insurance Tuition reimbursement Pension plan Qualifications Research Full Job Description We're looking for a proactive Marketing Platform Quality Assurance Analyst to join our Digital Engagement team remotely within either a central or eastern time zone. As a Marketing Platform Quality Assurance Analyst, you'll ensure marketing campaigns are accurately configured, tested, and deployed through our marketing engagement platform and related technologies. You'll collaborate with Marketing Coordinators, Solution Architects, the Marketing Platform Product Owner, and lottery clients to identify issues, maintain quality and compliance, and support effective use of the platform through documentation, knowledge sharing, and process improvement. Who We Are With a legacy spanning over a century, Pollard Banknote has become a world leader in instant ticket manufacturing and digital lottery solutions that enhance player engagement through cutting-edge technology. Our diverse and talented team brings ideas to life through creativity, innovation, and collaboration. From exciting lottery experiences to impactful partnerships, we're shaping the future of gaming and making a difference in millions of lives. Join us and help reimagine how the world plays. What We Offer Competitive compensation Profit sharing program - every role plays a part in our success! Company pension & 401K Health & Extended Benefits Opportunities for professional development Tuition reimbursement Employee & Family Assistance Program A variety of committee driven employee engagement activities What You'll Do Perform quality assurance reviews of marketing campaigns, customer journeys, segments, and communications built within the marketing engagement platform. Validate campaign configuration, audience targeting, personalization logic, triggers, business rules, and scheduling prior to deployment Execute test plans and pre-launch validation activities to ensure campaign accuracy and alignment with documented requirements Identify, document, and communicate defects, inconsistencies, and implementation issues, working with stakeholders to ensure timely resolution Participate in cross-functional peer reviews and quality assurance processes involving Marketing Coordinators, Developers, and Solution Architects Assist with campaign troubleshooting, post-launch validation, and continuous improvement initiatives Maintain documentation related to marketing platform processes, standards, workflows, integrations, and best practices Support the Marketing Platform Product Owner by updating and organizing implementation guides and other knowledge base articles Contribute to the development and maintenance of platform governance, quality assurance standards, and operational processes Collaborate with internal teams and stakeholders to ensure marketing initiatives are delivered accurately, efficiently, and in accordance with established standards Research and implement testing automation approaches to increase consistency and reduce manual errors Who You Are A collaborative communicator, skilled at working with stakeholders and documenting information clearly. Detail-oriented and quality-focused, with a strong commitment to accuracy and consistency. Analytical and proactive, able to identify issues, assess risks, and recommend solutions. Organized and accountable, effectively managing multiple priorities and deadlines. What You'll Bring 2+ years of experience in marketing operations, marketing technology, quality assurance, business analysis, or a related field. Experience working with marketing automation platforms. Experience performing testing, QA validation, or process reviews. Familiarity with Jira, Planner, Confluence, SharePoint, or similar work management and documentation tools. Excellent written communication and documentation skills. Ability to interpret business requirements and validate implementation against specifications. Proficiency with Microsoft Office applications, particularly Word, Excel, PowerPoint, and Teams Strong understanding of campaign workflows, audience segmentation, and customer engagement programs. Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request. Employment is contingent upon a satisfactory response from a Criminal Record Search.